Protech ADM Field Trainer

Caliber Collision

1d • Onsite

About The Position

The Protech ADM Field Trainer is responsible for delivering learning to teammates through live/virtual curriculum and field-based hands-on training. This role involves vetting potential ADM Mentors, supporting apprentices and mentors through the TAP Program, and assisting with the development and enforcement of quality control processes. The Field Trainer will also assess teammate training needs, develop training materials, and provide field leadership and mentorship to Technicians, Mentors, and Apprentices to ensure Protech Standards are attained and sustained. Additionally, the role requires measuring ongoing field performance, researching new capabilities, and identifying opportunities to improve field processes and procedures.

Requirements

• High school diploma or tech school graduate
• 4 years mechanical experience in the field of automotive diagnostic and mechanical preferred
• Strong knowledge of vehicle electronics, OE software and scan tools
• Working knowledge of CCC One, Estimating Systems and Microsoft Excel
• Ability to read and understand instructions, workflows, written estimates and work orders
• Strong communication (written and verbal) and interpersonal skills
• Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments
• Professional demeanor with a positive attitude, geared toward customer service
• Must have a valid driver’s license and ability to pass MVR check
• Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

• Training or teaching experience preferred
• ASE, I-CAR and/or other industry certifications preferred and must be maintained

Responsibilities

• Deliver learning to teammates through live/virtual curriculum and field-based hands-on training.
• Vet potential ADM Mentors for program approval through RO audits, GM interviews, and field audits.
• Support Apprentices and Mentors through the 12-18 months of TAP Program through field visits/audits, RO audits, and program progress check-ins.
• Support Changing Lanes ADM Programs and curriculum; act as Instructor back-up as required.
• Recommend and coordinate necessary training for areas of need based on quality reviews and industry trends & best practices.
• Mentor Mobile Diagnostic & Mechanical Technicians and TAP Mentors to ensure the Protech Standards of quality and compliance are attained and sustained.
• Assist in development and enforcement of quality control processes.
• Assess teammate training needs and develop materials and course recommendations.
• Follow up with teammates regarding training in-person or through conference calls.
• Build and maintain partnerships and act as liaison with Protech field leadership and other support departments.
• Provide field leadership and mentorship to Technicians, Mentors and Apprentices where required.
• Measure ongoing field performance assessment, research and development of new required field capabilities, and systematically apply knowledge for learner success.
• Assist evaluation of training sessions created by the training team.
• Identify opportunities and make training/operational recommendations to improve overall field processes and procedures.
• Oversee and execute special projects as needed.
• All other duties as assigned.

Benefits

• Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
• Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED