Field Tool Technician

Victaulic • Fort Worth, TX

12d • Remote

About The Position

Victaulic is seeking a Field Tool Technician to join its Application Engineering organization in the Southwest. The Tool Application Engineering team supports customers’ tools and equipment by providing on-site support, maintenance, and consulting at customer facilities. The technician will use technical knowledge, communication, and problem-solving skills to support customers across the Southwest territory, with travel of up to 80%. The role involves learning Victaulic’s tools, equipment, specialized instruments, processes, products, and relevant industry standards and codes.

Requirements

• At least 3 years of field service or equipment maintenance experience.
• Mechanical aptitude and strong organizational skills.
• Proficiency in reading technical manuals and schematics, performing shop math, and using precision instruments.
• Ability to perform field service functions, including equipment setup, maintenance, and repair.
• Ability to follow verbal and written instructions, work independently at customer sites, and provide excellent customer service.
• Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in varied industrial environments at customer facilities.
• Comfort with extensive travel, up to 80%.
• Proficiency with Microsoft Office products and computer systems and software applications used to generate customer service reports and maintain tool maintenance databases.

Nice To Haves

• Associate or technical degree.
• Proficiency in diagnostic software, equipment management systems, and computerized maintenance programs.

Responsibilities

• Train customer personnel in proper tool operation, maintenance procedures, and safety protocols.
• Coordinate and schedule customer visits independently according to availability and customer requirements, and maintain relationships with customers.
• Consult on tool operation and shop setup to maximize tool productivity.
• Provide on-site tool support and maintenance at customer facilities.
• Troubleshoot, repair, and perform preventive maintenance on customer tools and equipment.
• Respond to customer service calls about tool malfunctions and diagnose and repair issues at customer facilities.
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment.
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites while minimizing disruption to customer operations.
• Maintain customer tool inventories and service records, and prepare detailed service reports and recommendations.
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
• Follow company safety requirements and procedures and participate in safety reviews.

Benefits

• Company vehicle, laptop, iPhone, corporate credit card, and car maintenance card.
• Career development programs and internal promotion pathways.
• Tuition assistance and continuous learning opportunities.
• Health and welfare benefits.
• Retirement savings plan (401K).
• Life insurance and short- and long-term disability coverage.
• Retiree benefits.
• Parental leave.
• Inclusive, team-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed