Field Tool Technician

Victaulic • Portland, WA

11d • Remote

About The Position

The Field Tool Technician provides on-site tool support, maintenance, troubleshooting, repair, calibration, testing, commissioning, and consulting at customer facilities across the assigned territory. The technician trains customer personnel in proper tool operation, maintenance procedures, and safety protocols, and advises customers on tool applications and shop setup to improve productivity. The role involves coordinating customer visits, responding to service calls, conducting warranty evaluations and repairs, maintaining tool inventories and service records, and preparing customer service reports and recommendations. It requires up to 80% travel to customer sites. The posting identifies the Pacific Northwest, Seattle, WA, and Portland, OR in the heading, while the role description also refers to the Southwest territory.

Requirements

• At least 3 years of field service or equipment maintenance experience.
• Mechanical aptitude and strong organizational skills.
• Proficiency in reading technical manuals and schematics, shop math, and using precision instruments.
• Capability to perform field service functions, including equipment setup, maintenance, and repair.
• Ability to follow verbal and written instructions, work independently at customer sites, and provide excellent customer service.
• Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in varied industrial environments at customer facilities.
• Comfort with extensive travel, up to 80%.
• Proficiency with Microsoft Office products and computer systems and software applications for generating customer service reports and maintaining tool maintenance databases.

Nice To Haves

• Associate or technical degree.
• Proficiency in diagnostic software, equipment management systems, and computerized maintenance programs.

Responsibilities

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
• Coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with supported customers.
• Consult with customers on tool operation and shop setup to maximize tool productivity.
• Provide on-site tool support and maintenance at customer facilities and learn the company's tools, equipment, and specialized instruments.
• Troubleshoot, repair, and perform preventive maintenance on customer tools and equipment.
• Respond to customer service calls for tool malfunctions and diagnose and repair tools at customer facilities.
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment.
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites.
• Maintain customer tool inventories and service records, and prepare detailed service reports and recommendations.
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
• Follow company safety requirements and procedures, and participate in safety reviews.

Benefits

• Company vehicle, laptop, iPhone, corporate credit card, and car maintenance card.
• Career development programs and internal promotion pathways.
• Tuition assistance and continuous learning opportunities.
• Health and welfare benefits.
• Retirement savings plan (401K).
• Life insurance and short- and long-term disability coverage.
• Retiree benefits.
• Parental leave.
• Inclusive, team-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed