Field Tool Technician

Victaulic • Dallas, TX

10d • Remote

About The Position

Victaulic is seeking a Field Tool Technician for its Application Engineering organization in the Southwest. The role provides on-site tool support, maintenance, troubleshooting, repair, calibration, testing, commissioning, and consulting at customer facilities across the Southwest territory. The technician trains customer personnel on tool operation, maintenance, and safety; coordinates customer visits; maintains customer relationships, tool inventories, and service records; and prepares service reports and recommendations. The position requires up to 80% travel and reports to the Group Leader, Tool Application Engineering. Immigration sponsorship is not available.

Requirements

• At least 3 years of field service or equipment maintenance experience.
• Mechanical aptitude and strong organizational skills.
• Proficiency in reading technical manuals and schematics, shop math, and precision instruments.
• Ability to perform field service functions, including equipment setup, maintenance, and repair.
• Ability to follow verbal and written instructions, work independently at customer sites, and provide excellent customer service.
• Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments at customer facilities.
• Comfort with extensive travel, up to 80%.
• Proficiency with Microsoft Office products and computer systems and software applications for generating customer service reports and maintaining tool maintenance databases.

Nice To Haves

• Associate or technical degree.
• Proficiency in diagnostic software, equipment management systems, and computerized maintenance programs.

Responsibilities

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
• Coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with supported customers.
• Provide on-site consulting on tool operation and shop setup to maximize tool productivity.
• Provide on-site tool support and maintenance at customer facilities, learning and understanding the company's tools, equipment, and specialized instruments.
• Troubleshoot, repair, and perform preventive maintenance on customer tools and equipment.
• Respond to customer service calls for tool malfunctions by diagnosing issues and providing repair solutions at customer facilities.
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment.
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites.
• Maintain customer tool inventories and service records, and prepare detailed service reports and recommendations.
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
• Follow company safety requirements and procedures and participate in safety reviews.

Benefits

• Company vehicle, laptop, iPhone, corporate credit card, and car maintenance card.
• Career development programs and internal promotion pathways.
• Tuition assistance and continuous learning opportunities.
• Health and welfare benefits.
• Retirement savings plan (401K).
• Life insurance and short- and long-term disability coverage.
• Retiree benefits.
• Parental leave.
• Inclusive, team-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed