Field Technician – Piedmont Triad / NC-VA Border

T-Mobile•NC-Remote, NC

1d•$56,493 - $101,899•Onsite

About The Position

T-Mobile is hiring a Field Technician to support its Engineering & Operations team across the Piedmont Triad and the North Carolina–Virginia border region. The main territory covers the northeastern part of the Winston-Salem market and western part of the Greensboro market, including Madison and Eden, North Carolina, and extends north to Martinsville, Virginia. On-call coverage extends to Danville, Virginia; Asheboro and Statesville, North Carolina; and Sparta and Mount Airy, North Carolina. The role supports network operations by applying technical knowledge to maintain and improve network performance and reliability. It includes providing technical assistance, managing smaller projects or project segments, and contributing to operational process improvements. The technician needs an understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Work involves independent coverage of a wide area of sites, field operations and maintenance, and collaboration with senior technicians and management. The position requires flexible hours, including day and night work, participation in an on-call rotation that includes weekends and holidays, travel, and outdoor work in the elements.

Requirements

Bachelor's degree, or a combination of education and experience deemed equivalent.
Knowledge of electronics.
Basic operational knowledge and theory of interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI.
Practical knowledge of Radio Access Network (RAN) architecture, components, and operations, with ability to support deployment, maintenance, and optimization.
Understanding of wireless backhaul technologies and configurations, including microwave and fiber-based solutions.
Demonstrated experience with, or ability to learn, RAN equipment and 5G New Radio (NR) standards as they apply to field operations.
Working knowledge of base station equipment, installation, configuration, and maintenance.
Willingness to develop skills through ongoing training, certifications, and hands-on experience.
Familiarity with disaster recovery protocols and ability to implement contingency plans to restore network services.
Ability to systematically identify, diagnose, and resolve network issues across hardware and software in planned and emergency scenarios.
Ability to plan, coordinate, and complete field assignments while managing time, resources, and priorities to meet deadlines and service commitments.
Ability to provide hands-on technical assistance and field-level support to internal teams and partners.
Attention to detail and problem-solving/troubleshooting ability.
Proficiency with Microsoft Office Suite and similar productivity tools; understanding of Internet Protocol; willingness to use AI-driven tools when preparing and triaging solutions for logical network components.
Flexible hours, including day and night work and participation in an on-call rotation that includes weekends and holidays.
Ability to lift 50–70 pounds and work outside in the elements.
Must be at least 18 years of age and legally authorized to work in the United States.
Travel is required.
Position is DOT regulated.

Nice To Haves

Vocational/technical training or a related field of study.
2–4 years of experience in field operations and maintenance.
2–4 years of wireless telecommunications or other related experience.
Experience with Ericsson RAN technology.
Experience with Ceragon or Ericsson licensed microwave and millimeter-wave wireless transport technology.
Ability to use fiber test, line, and antenna test equipment.
Excellent verbal and written communication skills.
Self-motivated, with initiative in achieving company goals and objectives.
Basic leadership skills and ability to prioritize and complete multiple tasks.
Ability to work independently and in a team environment.
Flexibility in changing environments and priorities.

Responsibilities

Provide technical support to resolve network performance issues and contribute to outage resolution efforts.
Manage smaller projects or project segments and deliver accurate status and progress updates as required.
Identify and recommend maintenance and repair process improvements to senior staff and management.
Assist senior technicians in developing job aids, scopes of work, and procedural documentation.
Complete required training to maintain current knowledge of systems, products, and organizational standards.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including annual incentive opportunity for eligible roles.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.