Community Specialist - Triad NC
About The Position
Evergreen Live is seeking an independent, service-driven Community Specialist to lead daily on-site operations at Old Hollow Community, a new build-to-rent community in the Triad, North Carolina area. This single-office role is the primary on-site point of contact for prospective and current residents, guiding prospects through leasing up to application and move-in while overseeing resident experience, amenity operations, property appearance, vendor relationships, and community standards. The position is temporary, with the possibility of becoming temp-to-hire. The Community Specialist executes lease-up strategies, conducts tours, responds to inquiries, supports marketing and outreach, and helps prospects navigate application and move-in processes. The role also supports resident retention, addresses resident concerns, conducts community walks, partners with centralized support teams, and helps ensure compliance with Fair Housing requirements and company policies. Evergreen Residential describes its culture as collaborative, transparent, flexible, and empowering, with competitive compensation and benefits and opportunities to learn from industry experts.
Requirements
- 1–3 years of leasing experience, with direct involvement in lease-up or new construction.
- Sales-driven mindset with a customer-first approach.
- Strong interpersonal and communication skills.
- Ability to work independently and manage priorities.
- Passion for creating a welcoming, well-run community.
- Knowledge of Fair Housing regulations.
- Active real estate license.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Experience in leasing, hospitality, or customer service.
Responsibilities
- Execute lease-up strategies to meet occupancy targets within defined timelines.
- Conduct property tours and communicate community features, benefits, and lifestyle offerings.
- Respond promptly and professionally to inquiries by phone, email, and in person.
- Assist with pre-leasing outreach, marketing, digital campaigns, and local events.
- Maintain accurate records of leasing activity, traffic, and conversion metrics.
- Support marketing initiatives, including social media, signage, and local partnerships.
- Distribute promotional materials and engage with local businesses and referral resources.
- Monitor competitor offerings and market trends, and communicate relevant information to revenue management for pricing and promotions.
- Guide prospective tenants through applications, screening, and documentation requirements.
- Assist the Applications team in ensuring paperwork is submitted accurately and on time.
- Assist the Move In team with move-in schedules and unit readiness.
- Partner with centralized support teams to help ensure smooth operations.
- Maintain compliance with Fair Housing requirements and company policies.
- Provide exceptional customer service to prospective and current residents.
- Assist with resident retention efforts, including welcome events and communication.
- Conduct community walks.
- Address resident concerns with empathy and efficiency.
- Help maintain the community’s appearance, readiness, and reputation.
- Oversee amenity operations and vendor relationships.
Benefits
- Flexible, empowering culture.
- Competitive compensation and benefits.
- Opportunity to work with and learn from industry pioneers and experts.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
