Field Technician I - Raleigh, NC
About The Position
Lumen is hiring a Field Technician I to support network operations in the Raleigh, North Carolina area. The role manages assets and materials, maintains tools and electronic network equipment, and assists with installation, provisioning, testing, troubleshooting, and maintenance of network services and infrastructure. The technician helps install, change, decommission, and test transport, Ethernet, SONET, IP, fiber-optic, and other network technologies, and may install and test customer premise equipment and deliver end-user services. The position also supports network restoration by locating routes, identifying potential problem areas, isolating faults, replacing defective equipment, and coordinating with appropriate resources. It performs level 1 preventive maintenance and inspections on network and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants. The technician maintains inventory and records, updates trouble tickets and time logs, learns required company systems and applications, and provides assignment status updates and reports to management. On-call rotation, standby, call-outs, dispatch, and overtime are required as dictated by business needs.
Requirements
- High school diploma or GED, or up to 2 years of relevant job experience including at least 1 year in network monitoring, installation, or maintenance/repair.
- Entry-level technician experience and/or knowledge in at least one of these disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber-optic cable, right-of-way, and As-Builts.
- Maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Valid driver’s license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
- Availability for rotational 24x7 on-call, standby, call-out, dispatch, and overtime as dictated by the business.
Nice To Haves
- At least 2 years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and use good time-management skills.
Responsibilities
- Troubleshoot network equipment, remove and replace defective equipment, coordinate with appropriate resources to isolate faults, and help restore service.
- Identify potential problem areas proactively to protect network integrity.
- Assist with installation, change, decommissioning, and testing of network technologies, including Edge Compute, Wavelength, fiber-optic transport, Ethernet, SONET, and IP network layers.
- Install and test network and customer premise equipment, including delivery and installation of end-user services.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside plant facilities.
- Support AC power work on a limited basis and perform DC power installations, including tertiary and BDCBB.
- Manage assets, replenish on-site and truck materials, coordinate shipping and receiving, and maintain tools, test sets, and network equipment.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use Lumen trouble-ticket, provisioning, time-tracking, materials, and other required systems and applications.
- Update and report inventory records, complete system transactions for job activities, enter time logs, and respond to requests for information and escalations.
- Provide management with status updates and reports on problem situations related to assignments.
- Evaluate individual performance against area or national objectives using provided reports and tools, and identify improvement areas with manager support.
- Perform other duties assigned by the management team.
- Participate in rotational 24x7 on-call coverage, standby, call-outs, dispatch, and overtime as dictated by the business.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits, plus other perks supporting physical, mental, emotional, and financial wellbeing.
- Bonus structure, including short-term incentives, long-term incentives, and/or sales compensation; details may be discussed during the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
