Field Engineering Specialist - Raleigh, NC
About The Position
The Field Engineering Specialist supports Roche’s Donor Screening business, which detects antibodies and antigens to aid in diagnosing infections, ensuring blood safety, and monitoring immune responses. The role provides technical repair and service for assigned Roche product lines and supports laboratory customers in an assigned territory. It is field-based, supporting Raleigh, North Carolina; the ideal candidate lives in Raleigh or within 30 miles. The role requires up to 20% travel within the Southeast US Region, including some overnight travel. The specialist provides routine technical support, on-site service, repair, and preventative maintenance. They serve as a customer contact for technical and service-related issues, diagnose and resolve mechanical, hardware, software, and system failures, and document activities while contributing to quality improvement and customer satisfaction.
Requirements
- High school diploma and two years of technical school, equivalent military training, or equivalent work experience; alternatively, a bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field.
- With the high school/technical training or equivalent pathway: five years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- With the bachelor’s degree pathway: one to two years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
- Successfully complete training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including some overnight travel.
Nice To Haves
- Eight or more years of progressive experience, or a bachelor’s degree in a relevant field plus four or more years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource and provide support after hours and on weekends or holidays.
- Ability to maintain strong customer relationships.
Responsibilities
- Provide technical repair for assigned Roche product lines.
- Provide service to laboratory customers in the assigned territory.
- Perform routine technical support, on-site service, and repairs of Roche products.
- Serve as a customer contact for technical and service-related issues.
- Perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document activities, contribute to quality improvement, and maximize customer satisfaction.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- The position qualifies for benefits detailed at the link provided in the job posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
