Field Engineering Specialist - Raleigh, NC

Roche • Indianapolis, IN

1d • $71,100 - $132,000

About The Position

Roche Support Network is seeking a Field Engineering Specialist to support its Donor Screening business, which helps detect antibodies and antigens for infection diagnosis, blood safety, and immune-response monitoring. The role provides technical repair and service for assigned Roche product lines and supports laboratory customers in the assigned territory. It is field-based and supports Raleigh, North Carolina; the ideal candidate lives in Raleigh or within 30 miles. The role requires up to 20% travel within the Southeast U.S. Region, including some overnight travel. Relocation benefits are not available. The stated annual salary range for the primary location of North Carolina is $71,100–$132,000. Actual pay depends on experience, qualifications, geographic location, and other permitted job-related factors. A discretionary annual bonus may be available based on individual and Company performance. The position qualifies for benefits referenced in the posting.

Requirements

• High school diploma and 2 years of technical school, equivalent military training, or equivalent work experience; alternatively, a bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field.
• With the high school/technical training or equivalent pathway: 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• With the bachelor's degree pathway: 1–2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Successful training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel.
• Ability to support after hours and on weekends or holidays.
• Ability to maintain strong customer relationships.

Nice To Haves

• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• Preferred experience profile stated in the posting: 8+ years of progressive experience, or a bachelor's degree in a relevant field plus 4+ years of progressive experience.

Responsibilities

• Provide routine technical support, on-site service, and repair of Roche products.
• Serve as a customer contact for technical and service-related issues.
• Perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvement.
• Focus on maximizing customer satisfaction.
• Serve as an internal technical resource and provide support after hours and on weekends or holidays.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for benefits detailed at the link referenced in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level