Field Technician (North Carolina)

Valsoft Corporation•Raleigh, NC

3h•$25 - $30•Hybrid

About The Position

WSI Technologies provides mission-critical recording and communication solutions to enterprise, public safety, and government organizations. Its technology helps customers securely capture, store, and manage sensitive communications, supporting compliance, accountability, and reliable operations in environments where accuracy and uptime matter. WSI Technologies is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages. We’re looking for a hands-on Field Technician to install, maintain, and troubleshoot WSI Technologies systems across customer sites. You’ll work independently in the field, solving technical issues and helping public safety, government, and enterprise customers keep critical systems running reliably.

Requirements

Hands-on experience supporting Windows operating systems across desktop and server environments.
Strong troubleshooting skills across hardware, software, and network connectivity.
Experience working with ITSM or ticketing tools such as ServiceNow.
Strong communication, organization, and time-management skills, with the ability to work independently.
Ability to travel up to 80–85% and successfully complete required government site clearance/background checks.
Ability to work on ladders for wiring and cabling and routinely lift up to 70 lbs of computer equipment during installations and repairs.
Experience with phone recording software, hardware, or telephony systems.
Experience with Active Directory and Exchange.
Relevant technical certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA.
Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field.

Responsibilities

Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
Rack, cable, configure, and test hardware in data center and telecom environments.
Configure Windows desktop and server operating systems, including virtual environments.
Test completed installations and confirm systems meet customer requirements before sign-off.
Diagnose and resolve hardware, software, network, and connectivity issues.
Respond to customer support requests within established SLA expectations.
Manage service tickets and field visits independently.
Escalate complex technical issues when additional support is required.
Act as the primary technical contact during on-site customer visits.
Keep customers informed about timelines, issues, progress, and resolutions.
Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
Maintain clear service records and provide feedback that can improve internal processes and product performance.