Field Technician - Outside Plant III

Altice USA•New York, NY

2d•$57,802 - $94,960

About The Position

Under general supervision, the Broadband Technician (BBT) III - OSP repairs and maintains fiber and coaxial transport and distribution cable services for residential and business video, data, telephone, and security. The role may also support repair and maintenance of headend electronics and critical infrastructure equipment. It troubleshoots from the headend to customers’ electronic devices, supports and mentors lower-level technicians, and performs service and installation work as needed to meet customer needs. The position requires customer service, network maintenance, troubleshooting and repair, installation of company services, and customer education. It uses tools and test equipment, requires physical work in varied environments, and participates in an on-call rotation. The role is covered by a collective bargaining agreement. Pay at the posted location is $57,802–$94,960 per year, based on job-related factors including skills and experience.

Requirements

High school diploma or equivalent.
Appropriate valid driver's license and a driving record within Company standards.
Ability to obtain a current DOT medical card and valid CDL where applicable, and comply with applicable DOT requirements.
Ability to obtain state-required licenses for installing and/or servicing security services, if applicable.
Knowledge of basic mathematics and basic electronics.
Ability to understand and operate appropriate testing equipment, such as signal level meters and ohm meters.
Close and peripheral vision, ability to adjust focus, and ability to distinguish different wire sizes and colors.
Hand and finger dexterity to carry and use tools and equipment.
Ability to work standing 50–70% of the time.
Ability to safely lift 75 pounds.
Ability to carry, climb, and operate an approximately 28-foot, 75-pound extension ladder; accommodation with a 50-pound maximum lift is available.
Ability to climb poles using gaffs, hooks, and a climbing belt as needed; stated weight limit is 350 pounds.
Ability to work in confined spaces such as crawlspaces and attics, including crawling, bending, reaching, and twisting.
Must pass a post-offer/pre-employment physical assessment of the job’s physical demands, and undergo the assessment when returning to work following a leave of absence.
Internal Field Service Technician applicants must fully complete the field service career progression program to be eligible.

Nice To Haves

BDS certification preferred.
Home security installation experience preferred.
At least 6 months of BBT III-level experience or equivalent work experience preferred.

Responsibilities

Provides quality internal and external customer service reflecting Company values.
Performs demand and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the headend to customers’ electronic devices.
Troubleshoots and repairs the distribution network from the headend to customers’ electronic devices.
Works with FTTx and/or RFoG networks.
Maintains network integrity through preventive maintenance.
Resolves issues during installation and scheduled service calls from customers’ electronic devices to the tap.
Installs, tests, and troubleshoots company video, data, and telephone services from the tap to customers’ electronic devices.
Educates customers about installed products and explains waivers, agreements, release forms, charges, and billing procedures.
Determines customers’ current service levels, asks about their preferences and needs, and recommends upgrades or additional products.
Uses an automated routing system or plans daily routes; requisitions equipment and supplies; and stocks a company vehicle.
Completes work orders and other documentation on paper or by mobile device.
Uses small hand tools, power tools, meters, and other test equipment.
Participates in an on-call rotation.
Supports and mentors lower-level technicians.