Field Technician - Outside Plant III

Altice USA•New York, NY

2d•$57,802 - $94,960

About The Position

Under general supervision, the Broadband Technician (BBT) III - OSP repairs and maintains fiber and coaxial transport and distribution cable services, including residential and business video, data, telephone, and security. The role may also support the repair and maintenance of headend electronics and critical infrastructure equipment, and troubleshoot from the headend to customers’ electronic devices. The technician supports and mentors lower-level technicians and performs service and installation work as needed to meet customer needs. This position works with FTTx and/or RFoG networks, handles maintenance and service calls, installs and troubleshoots company services, and educates customers about products and billing procedures. It uses routing systems, company vehicles, hand and power tools, meters, and other test equipment. The position participates in an on-call rotation and is covered by a collective bargaining agreement. The role requires physical work, including standing, lifting, ladder and pole climbing, and working in confined spaces; a physical assessment is required after an offer and before employment.

Requirements

High school diploma or equivalent.
Appropriate valid driver’s license and driving record within Company standards.
Ability to obtain a current DOT medical card and valid CDL where applicable, and comply with applicable DOT requirements.
Ability to obtain state-required licenses for installing and/or servicing security services, if applicable.
Knowledge of basic mathematics and basic electronics.
Ability to comprehend and operate appropriate testing equipment, such as signal level meters and ohm meters.
Close and peripheral vision, ability to adjust focus, and ability to differentiate between different sizes and colors of wires.
Hand and finger dexterity to carry and use tools and equipment.
Ability to work while standing 50–70% of the time.
Ability to safely lift 75 pounds.
Ability to carry, climb, and operate an approximately 28-foot, 75-pound extension ladder; accommodation with a 50-pound maximum lift is available.
Ability to climb poles using gaffs, hooks, and a climbing belt as needed; stated weight limit is 350 pounds.
Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, and twisting.
Must pass a physical assessment of the job’s physical demands after offer and before employment, and when returning to work following a leave of absence.

Nice To Haves

BDS certification.
Home security installation experience.
At least 6 months of BBT III-level experience or equivalent work experience.

Responsibilities

Provide quality internal and external customer service reflecting Company values.
Perform demand and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the headend to customers’ electronic devices.
Troubleshoot and repair the distribution network from the headend to customers’ electronic devices.
Work with FTTx and/or RFoG networks.
Maintain network integrity through preventive maintenance.
Resolve issues during installation and scheduled service calls from customers’ electronic devices to the tap.
Install, test, and troubleshoot company video, data, and telephone services from the tap to customers’ electronic devices.
Educate customers about installed products, waivers, agreements, customer release forms, charges, and billing procedures.
Determine customers’ current service levels, inquire about preferences and needs, and recommend service upgrades or additional products.
Use an automated routing system or plan daily routes; requisition equipment and supplies; and stock the company vehicle.
Complete work orders and other documentation on paper or by mobile device.
Use small hand tools, power tools, meters, and other test equipment.
Participate in an on-call rotation.
Support and mentor lower-level technicians.