Field Technician, Monitoring

Nihon Kohden America • Orlando, FL

5d

About The Position

The Field Technician, Monitoring performs the technical, logistical, and administrative duties required to install Nihon Kohden equipment at customer sites and provides emergency repair services as needed. The role serves as the onsite lead for capital installations, coordinates third-party activities, and helps ensure installations are completed according to corporate plans and design documents. The technician also troubleshoots and repairs equipment, resolves network issues when possible, completes project closeout documentation, and trains customers on equipment locations and components.

The position requires work in healthcare facilities and approximately 100% travel. The regular schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional weekends; holiday, weekend, or evening hours may also be required. Hours may vary based on organizational needs. Vendor credentialing is required for customer-site access and may involve providing vaccination proof and related personal medical information. Typical vendor credentialing expenses are paid or reimbursed by the company.

Requirements

• Associate degree in electronics or a related discipline; relevant education and experience may be accepted in lieu of a degree.
• At least 2 years of installation experience in a hospital environment.
• Knowledge of basic cabling and construction principles.
• Basic familiarity with networks.
• Strong organization and time-management skills.
• Detail-oriented and deadline-focused.
• Proficiency with MS Office, Sales Force, Concur, Pilgrim, Confluence, and Smartsheet.
• Ability to communicate verbally and in writing and to receive and understand verbal and written instructions in English.
• Ability to work effectively both independently and in a collaborative team environment.
• Ability to complete required vendor credentialing for access to healthcare customer sites.

Responsibilities

• Serve as the onsite lead for capital installations, manage third-party activities and duties, and communicate expectations.
• Train third-party staff in basic cable pulling, inventory, staging, and installation duties.
• Perform high-level quality checks of equipment before installation at customer sites.
• Perform WMTS system installations before go-live.
• Coordinate with technical support and/or sales administration when issues cannot be resolved onsite.
• Troubleshoot and repair NKA capital equipment onsite and resolve network issues when possible.
• Install capital equipment at customer sites or departments according to installation design documents.
• Follow corporate installation plans and communicate issues or variances as required.
• Complete as-built documentation required for project closeout and communicate with the customer.
• Ensure customers are trained and knowledgeable about equipment locations and components.
• Ensure equipment is working properly, installations are neat and orderly, and customers are satisfied.
• Adhere to company policies, procedures, and business ethics codes.
• Perform other duties as assigned or modified based on business needs.

Benefits

• Typical vendor credentialing expenses will be paid or reimbursed by the company.
• Perks and benefits are available; details are provided on the company Career page.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree