Fleet Monitoring Technician

EquipmentShare • Columbia, MO

4d • Onsite

About The Position

EquipmentShare is hiring a Fleet Monitoring Technician at its Corporate Headquarters in Columbia, Missouri. The role supports 24/7 remote monitoring and basic management of the company’s heavy equipment rental fleet and Customer Owned Equipment. It focuses on monitoring system alerts, assisting with incident triage, documenting issues, and escalating them to senior team members to help maintain fleet uptime and performance.

The technician works with Services Technical Support, senior team members, dealerships, branch personnel, customers, and internal teams such as Warranty, Service Technicians, and Service Managers. The role also responds to queries through chat, email, and phone; follows up to confirm issues are resolved; monitors maintenance intervals; and contributes to team documentation and development. The position requires working in a 7x24 environment with rotating shifts and a potential on-call schedule.

Requirements

• Passion for helping others and willingness to provide exceptional service and a positive customer experience.
• Basic understanding of heavy equipment or mechanical systems, or demonstrated interest in developing technical expertise in this area.
• Ability to work in a 7x24 environment with rotating shifts and a potential on-call schedule.
• Ability to maintain strict confidentiality.
• Strong organizational skills, with attention to detail and accuracy.
• Strong time management and communication skills.
• Ability to use technology to improve communication and efficiency.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to proofread and edit written content.
• Ability to identify process gaps and escalate them appropriately.
• Flexibility and ability to adapt positively to change.
• Self-starter with strong motivation and a positive work ethic.
• Professional, enthusiastic, and friendly demeanor.
• Must be able to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Associate’s degree, technical certification, trade school training, or an equivalent combination of education and experience.
• 0–2 years of experience in customer support, operations, technical support, or a related field.
• Exposure to heavy equipment, mechanical systems, or fleet operations.
• Exposure to or interest in coding, scripting, or SQL/database querying.

Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
• Monitor fleet systems and respond to events and alarms; assist with incident triage, documentation, and escalation according to established processes.
• Identify potential issues, gather relevant information, and escalate as needed to support incident management.
• Collaborate with Services Technical Support and senior team members to assist in troubleshooting and resolving equipment issues.
• Coordinate with Warranty, Service Technicians, Service Managers, and other internal teams to support issue resolution and timely communication.
• Support other Uptime Management Center members and internal teams to ensure effective operations and service delivery.
• Monitor service maintenance intervals.
• Monitor and respond to branch personnel and customer queries across chat, email, and phone.
• Follow up with branch personnel and customers to confirm issues are resolved to their satisfaction before closing cases.
• Contribute to knowledge base documentation to support team learning and improve efficiency.
• Participate in training to develop toward a Fleet Monitoring Specialist role and enhance technical and operational knowledge.
• Work with dealerships to view and clear critical alerts.
• Adhere to contractual SLO/SLA performance and support team KPIs.
• Represent the department professionally when interacting with internal teams and customers.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO and paid holidays
• 401(k) with company match
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes
• Company events and quarterly team activities
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed