Field Technician Manager - Builder's Wholesale Interiors

Artisan Design Group, LLC•North Charleston, SC

42d•Hybrid

About The Position

The Field Technician Manager plays a critical role in overseeing installation quality, project execution, and customer satisfaction across assigned projects. This position works closely with customers, subcontractors, project teams, and operations leadership to ensure installations are completed safely, accurately, and on schedule. Success in this role means projects meet quality standards, warranty and repair issues are resolved promptly, and strong relationships are maintained with customers and job site personnel. This role requires strong construction knowledge, attention to detail, communication skills, and the ability to manage multiple projects in a fast-paced environment.

Requirements

Must be legally authorized to work in the United States.
Valid driver's license with the ability to meet company motor vehicle record standards.
Minimum of 5 years of experience in construction quality assurance, field operations, installation management, or a related construction environment.
Experience coordinating multiple projects, priorities, and stakeholders simultaneously.
Ability to read and interpret blueprints, specifications, and project documentation.
Ability to lift and move materials weighing up to 50 pounds on a regular basis.
Mathematical skills sufficient to perform measurements, calculate percentages, and support basic project cost tracking.
Basic computer proficiency with the ability to learn company software systems.
Strong customer service and relationship management skills.
Strong verbal and written communication skills with the ability to effectively communicate with customers, subcontractors, suppliers, and internal teams.

Nice To Haves

Experience with flooring, cabinetry, countertops, or other interior finish products.
Experience supporting residential new construction, remodeling, or property management projects.
Experience working directly with subcontractors and installation teams.
Experience using Microsoft Office applications and project management software.
Experience supporting sales, project management, or customer service functions.

Responsibilities

Coordinate assigned projects from installation through completion to ensure quality standards, timelines, and customer expectations are met.
Partner with Sales, Project Management, and Operations teams to support successful project execution and timely completion.
Build and maintain strong relationships with customers, builders, project managers, and job site personnel.
Conduct job site visits to inspect installation quality, identify deficiencies, and coordinate corrective actions as needed.
Coordinate installer schedules, assign work priorities, and monitor project progress to ensure work is completed safely, efficiently, and according to specifications.
Coordinate warranty, repair, and service work while communicating updates to customers and internal stakeholders.
Assist in evaluating and onboarding new subcontractors to support operational needs and maintain service quality standards.
Maintain accurate project documentation, including schedules, installation notes, warranties, service orders, and inspection records.
Review labor costs and subcontractor performance to support operational efficiency and project profitability.
Provide recommendations regarding subcontractor quality, performance, and ongoing project assignments.
Support installer and staff training initiatives while reinforcing product knowledge, installation standards, and safety requirements.
Attend project meetings and communicate project status, risks, and resolutions to internal and external stakeholders.
Follow and enforce all company safety policies and procedures.
Other duties as assigned.