Sales Manager, Interiors
About The Position
The HDIS Sales Manager creates a high-performing selling culture by connecting with stores, developing and coaching the sales team, staffing Sales Consultants, and delivering world-class customer service. The manager leads commissioned Sales Consultants who visit customers’ homes to close sales for Home Depot Installation Services (HDIS) product lines. The role builds relationships with store management and associates, trains them on HDIS products and offerings, and leads in-store lead-generation efforts. The Sales Manager oversees Sales Consultants throughout the employment life cycle, including hiring, training, coaching, and performance management. The manager leads the team toward sales targets for an assigned territory and analyzes business metrics, such as scorecards and KPIs, to prioritize and improve performance. The role is accountable for the customer experience, including monitoring project progress, responding to escalated customer concerns, working with Installation partners, and addressing Voice of the Customer scores and feedback.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- At least 3 years of work experience.
- At least 3 years of leadership experience.
- Knowledge, skills, and abilities typically acquired through completing a high school diploma and/or GED.
Nice To Haves
- Working knowledge of Microsoft Office Suite.
- Proven experience leading, coaching, and developing effective sales teams, including hiring, onboarding, performance accountability, and retention.
- Demonstrated ability to create and sustain a high-performance selling culture that consistently delivers sales targets and customer experience standards.
Responsibilities
- Analyze and prioritize business metrics, monitor progress toward business goals, and implement plans to improve performance.
- Drive the assigned sales team to achieve sales targets for its territory.
- Respond to escalated customer inquiries and concerns and leverage relationships with Installation partners to support customer service.
- Build and maintain relationships with store partners and train store associates on HDIS products and service offerings.
- Drive lead generation efforts in stores through the sales team.
- Recruit, coach, manage, and retain a team of commissioned Sales Consultants.
- Train Sales Consultants on the HDIS sales process and new or updated products and offerings.
- Monitor customer projects to help ensure they progress efficiently and be accountable for Voice of the Customer scores and feedback.
- Promote equal employment opportunity and optimize diverse talent.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
