FIELD TECHNICIAN II - PUB SEC
About The Position
Lumen is hiring a Field Technician II to install, decommission, maintain, test, and troubleshoot network equipment and circuits, including fiber, transport equipment, and supporting critical infrastructure. Under minimal supervision and using established guidelines and procedures, the technician performs all functions required of a Field Technician I and supports the outside plant network within an assigned geographic area, including metro and long-haul fiber. The role calls for experience with circuit provisioning, maintenance, and testing, as well as telecommunications equipment installation and acceptance. The position also involves installation and testing of next-generation network technologies and customer-premises equipment, maintaining equipment and materials, completing inventory and system records, providing status reports, and supporting scheduled preventive maintenance of network and critical infrastructure. Work may include AC and DC power installations and project-management duties for large network builds. The technician works on-call on a rotating 24x7 basis and may be required to work standby, call-outs, dispatches, and overtime. The position requires field work in all weather conditions and the ability to perform physically demanding tasks.
Requirements
- At least 2 years of experience installing, testing, and turning up telecommunications equipment, including SONET, DCS, DWDM, routers, and switches.
- Strong technical and mechanical background, including experience with current-generation transport equipment and critical infrastructure such as HVAC systems, high-voltage electrical systems, and DC power plants.
- Knowledge of fiber-optic cable locating, rights-of-way, and as-built documentation.
- Experience or knowledge in at least two of these technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit switching/SS7), TCP/IP (routers and higher-layer protocols), and Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Ability to perform technical evaluations and exercise fundamental judgment while building internal and external working relationships.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Valid driver’s license and satisfactory driving record.
- High school diploma or GED.
- Attention to detail and good organizational capabilities.
- Ability to prioritize work and manage time effectively.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
- Availability for rotating 24x7 on-call duty, standby, call-outs, dispatch, and overtime as business needs require.
Responsibilities
- Troubleshoot network equipment, remove or replace defective equipment, coordinate with appropriate resources to isolate problems, and restore network service.
- Proactively identify potential network problem areas and assist other personnel with troubleshooting and restoration activities.
- Install, change, decommission, and test network technologies, including Edge Compute, wavelength services, fiber-optic transport, Ethernet, SONET, and IP network layers.
- Install and test network and customer-premises equipment, including delivery of end-user services.
- Perform limited AC power work and install DC power systems, including tertiary and BDCBB installations.
- Manage large network-build projects and associated project-management duties.
- Locate, mark, and protect underground outside-plant facilities using industry-standard software and hardware.
- Manage assets and replenish on-site and truck materials; coordinate shipping and receiving of company and customer materials; maintain tools, test sets, and network equipment.
- Perform Level 1 scheduled preventive maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Maintain proficiency in required systems and applications; update inventory records, enter transactional updates and time logs, respond to information requests and escalations, and provide management with status updates and reports on assignments and problems.
- Maintain site security and cleanliness.
- Participate in rotating 24x7 on-call coverage, standby, call-outs, dispatch, and overtime as dictated by business needs.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits, along with other perks supporting physical, mental, emotional, and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
