Field Technician II - Ashburn, VA

Zayo • Ashburn, VA

12d • Onsite

About The Position

Zayo is seeking a Field Technician II to perform hands-on telecommunications work in the Ashburn, Virginia area. The role involves installing, testing, commissioning, troubleshooting, and maintaining telecommunications equipment and network services, including optical transmission systems and SONET, TDM, DWDM, IP, and Ethernet equipment. The technician works with some supervision and may receive guidance from leadership, a team lead, or a manager. The position also includes work on critical infrastructure, DC power systems, fiber networks, and associated optical, electrical, and power testing systems.

The role is based out of Zayo’s Ashburn office and involves field work. The assigned shift may vary according to business needs and typically includes an on-call rotation. Occasional long shifts and overnight travel may be required. The technician may work on outside plant networks, inspect facilities and construction sites in varied terrain and weather, and use a company-issued vehicle. Candidates should reside within one hour of Ashburn, Virginia. Applicants must already be authorized to work full-time in the United States; employer-sponsored work authorization is not available for this position.

The estimated base pay range is $21.49–$33.00 per hour. Eligible non-exempt U.S.-based roles may receive shift differential pay for evening and overnight hours. Non-sales roles may be eligible for a discretionary annual incentive plan. Benefits may include health, life, and disability insurance, retirement plans, and paid time off.

Requirements

• High school diploma or equivalent.
• At least two years of telecommunications field experience installing, testing, or turning up telecommunications equipment, including SONET, TDM, DWDM, IP, or Ethernet-based equipment.
• Ability to reasonably use company systems and applications to complete work.
• Ability to regularly lift and move objects weighing up to 75 pounds.
• Ability to pass an MVR check and remain eligible to operate a company-issued vehicle under company policy; no more than two moving violations within the past three years.
• Possession of a state-issued driver’s license for the state in which the candidate lives.
• Ability to maintain proper legal identification and meet background-check requirements.
• Ability to work effectively both independently and as part of a team.
• Effective written communication with internal and external peers to work toward common goals.
• Ability to resolve minor conflicts with industry peers, internal peers, or customers without management intervention.
• Ability to follow personal safety policies and procedures.
• Ability to read and interpret OSHA and company safety rules, MSDS, MOPs, CLR/DLR, process and procedure documents, and vendor documentation.
• Applicants must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available now or in the future.

Nice To Haves

• OTDR experience.
• DC power experience.
• Experience testing circuits up to 1G, 10G, 100G, and 400G.
• Experience with RFC2544, RFC6349 Truespeed, iPerf, and Y.1564.
• Familiarity with an optical power meter, digital multimeter, fiber identifier, and fiber scope.
• Real ID.
• Security clearance.
• Basic telecommunications and/or industry safety training.

Responsibilities

• Perform a variety of functions based on the needs of the assigned geographic area, operating under some supervision.
• Participate in meetings and functions related to projects and processes.
• Install and commission, troubleshoot, and maintain optical transmission systems, with guidance from leadership.
• Perform OTDR, Ethernet, BER, and SONET acceptance testing.
• Install, decommission, and troubleshoot network and customer services.
• Conduct preliminary site surveys for building entrance construction requirements and equipment-space availability.
• Perform preventative and demand maintenance of the network, critical infrastructure, and materials.
• Learn, understand, and follow Zayo standards for installation, maintenance, troubleshooting, and safeguarding the network.
• Install, label, scope and clean, and test fiber-optic patch cords.
• Work on outside plant networks, including metro and long-haul fiber, when assigned.
• Proactively identify potential network problems, report them, and take action to resolve issues found during scheduled preventative maintenance.
• Meet documented objectives and goals as defined by business needs.
• Prepare routine reports and documentation, including site surveys, fiber panel audits, closeout packages, and power audit reports; communicate effectively with customers, management, peers, contractors, and other organization members.
• Resolve problems in complex situations and use deductive reasoning to improve customer experience and network performance.
• Inspect outdoor cabinets, buried cable, construction sites, and other facilities in varying environments, weather, temperatures, and terrain, with possible exposure to vegetation and wildlife.
• Assist other employees with tasks and act as a resource for less experienced Field Technicians.
• Inspect the company-issued vehicle routinely to ensure it is safe to operate.
• Follow personal safety policies and procedures.
• Participate in a scheduled on-call rotation supporting after-hours work as required.
• Work occasional long shifts and travel overnight as necessary.
• Perform other duties as assigned.

Benefits

• Health insurance, life insurance, and disability plans may be available.
• Excellent health, dental, and vision insurance.
• Retirement 401(k) savings plan.
• Generous paid time off policy, including paid parental leave.
• Shift differential pay may be available for eligible non-exempt U.S.-based roles working evening or overnight hours.
• Non-sales roles may be eligible for a discretionary annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED