Field Technician I

Wireless CCTV•San Marcos, TX

About The Position

The Field Technician I at WCCTV installs, services, and maintains mobile CCTV surveillance systems at customer sites in the San Antonio and Austin, Texas areas. The role involves programming, troubleshooting, and deploying equipment while ensuring systems are properly installed, operational, and meet customer expectations. It combines hands-on technical work with customer service and requires adherence to safety and field-service standards. The position offers hands-on experience with mobile surveillance technology, continuous training, and career development opportunities. The work environment is primarily a professional office environment, with occasional travel to company locations and customer sites. The role requires remaining seated for extended periods and occasionally lifting and moving items weighing up to 25 pounds. Other duties may be assigned to support departmental and organizational needs.

Requirements

High school diploma or equivalent.
Two to three years of hands-on experience installing and servicing CCTV or low-voltage systems.
Experience with alarm systems, access control, and surveillance equipment.
Working knowledge of TCP/IP networking and system configuration.
Ability to read and interpret schematics and technical documentation.
Proficiency with Microsoft Office and diagnostic software.
Strong communication and customer service skills.
Strong organizational, time-management, and problem-solving skills.
Valid driver’s license with a clean driving record.
Ability to work outdoors in various weather conditions.

Nice To Haves

Electronics or low-voltage certification.

Responsibilities

Install wireless CCTV systems, including cameras, routers, and solar surveillance trailers.
Program and configure surveillance systems before deployment.
Travel to customer sites to deliver, install, and commission equipment.
Perform service, maintenance, troubleshooting, and repairs on CCTV systems.
De-install and decommission equipment and return it to the depot.
Complete installation documentation and obtain customer sign-off.
Communicate with customers, subcontractors, and internal teams about installations and service needs.
Manage tools and vehicle inventory and ensure readiness for field work.
Follow safety protocols and field-service standards.
Support process improvements to enhance efficiency and service delivery.