Field Technician I
About The Position
Lumen is hiring a Field Technician I to support the operation and integrity of its network and related infrastructure. The role manages assets and materials, processes deliveries, replenishes consumables, coordinates shipping and receiving, and maintains tools, test sets, and electronic/network equipment. Equipment may include fiber-optic transmission and lightwave multiplexing equipment, AC and DC power equipment, HVAC systems, high-voltage electrical systems, and DC power plants. The technician assists with installation, provisioning, testing, maintenance, changes, and decommissioning across transmission and switching services and network layers, including DS0 through OC192, Edge Compute, Wavelength, fiber-optic transport, Ethernet, SONET, and IP. Work may also include installing and testing network and customer-premise equipment, delivering end-user services, locating and protecting underground outside-plant facilities, and supporting DC power installations. The role troubleshoots network equipment, replaces defective modules or equipment, tracks and repairs spares, monitors network routes, and assists with service restoration. The technician performs level 1 preventive maintenance and inspections, maintains site security and cleanliness, updates installation and inventory records, documents trouble tickets and time, and communicates assignment status and issues to management. With training and coaching, the technician learns the systems and applications used for trouble tickets, provisioning, time tracking, and materials. The position includes rotational 24x7 on-call standby, dispatch, call-outs, and overtime as dictated by business needs. It requires a valid driver’s license and physical work that may include sitting, climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 50 pounds in all weather conditions.
Requirements
- High school diploma or GED, or up to 2 years of relevant job experience, including at least 1 year in network monitoring, installation, or maintenance/repair.
- Experience and/or knowledge in at least one technician discipline: transmission (DS1/DS3/SONET), switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or outside plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber-optic cable, right-of-way, and As-Builts.
- Ability to maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Must be available for rotational 24x7 on-call standby, call-outs, dispatch, and overtime as dictated by business needs.
- Valid driver’s license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
Nice To Haves
- 2 or more years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and use good time-management skills.
Responsibilities
- Troubleshoot network equipment, remove or replace defective equipment, and coordinate with appropriate resources to isolate issues and restore the network.
- Proactively identify potential problem areas to protect network and company integrity.
- Assist with installation, changes, decommissioning, and testing of Edge Compute, Wavelength, fiber-optic transport, Ethernet, SONET, and IP network technologies across available bandwidths.
- Install and test network and customer-premise equipment, including delivery of end-user services, as needed.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside-plant facilities.
- Perform AC power work on a limited basis and DC power installations, including tertiary and BDCBB installations.
- Manage assets and replenish on-site and truck materials; coordinate shipping and receiving of company and customer materials.
- Maintain tools, test sets, and network equipment.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use Lumen trouble-ticket, provisioning, time-tracking, materials, and other required systems and applications with training and coaching.
- Update and report inventory records, complete system transactions for job activities, enter time logs, and respond to information requests and escalations.
- Provide management with status updates and reports about assignment-related problems.
- Evaluate individual performance against area or national objectives using provided reports and tools, and identify improvement areas with manager support.
- Perform other duties assigned by the management team.
- Maintain site security and cleanliness.
- Monitor or locate routes and assist with service restoration when interruptions occur.
Benefits
- Health, Life, and Voluntary Lifestyle benefits.
- Other perks intended to support physical, mental, emotional, and financial well-being.
- Bonus structure, which may include short-term incentives, long-term incentives, and/or sales compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
