Field Technician I

Ubiquity • Omaha, NE

1d • Onsite

About The Position

As a Field Technician I, you will help ensure reliable communication services for customers by performing installations, fusion splicing, network maintenance, and repair support. You will diagnose and address technical issues within the network or at customers’ homes, sometimes with assistance, while providing strong customer service. This role offers an opportunity to develop technical skills and contribute to communication infrastructure in underserved urban and suburban communities. The position is based in Omaha, Nebraska, and reports to the Technician Manager. It is a regular, full-time, non-exempt role with no supervisory responsibilities.

Requirements

• High school diploma or GED, or the required number of years of experience if the education requirement is not applicable.
• At least one year of experience in a technical support role or related field.
• Valid driver’s license to operate a company vehicle.
• Familiarity with the basics of routing, switching, and fiber-optic transmission and equipment.
• Ability to perform basic troubleshooting using tools such as an OTDR, PON power meter, and VFLs.
• Ability to understand outdoor engineering prints of network layouts.
• Ability to learn fusion-splicing basics, including fiber preparation and splice-closure management.
• Strong communication skills, problem-solving abilities, and customer-service orientation.

Responsibilities

• Assist with network maintenance and equipment turn-up as needed, including placing generators at huts.
• Complete four or more installations or trouble tickets per day.
• Communicate effectively with customers.
• Maintain proper work cleanliness and follow attic, drilling, and wall-drop safety practices.
• Provision, install, and troubleshoot internet, VoIP, and IPTV services.
• Perform NID placement, non-buried drop placement, and cross-connect work.
• Fusion-splice fiber drop cables at customer premises, including proper fiber preparation and splice enclosure management.
• Record customer information, light levels, OTDR readings, and internet speed readings.
• Maintain an error rate below 10% within seven days.
• Maintain a customer rating above 4.0 stars.
• Perform other duties as assigned.

Benefits

• Medical plan
• Dental plan
• Vision plan
• PTO
• 401(k) with company match
• Collegial environment of talented professionals
• Growing and well-funded company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED