FIELD TECHNICIAN I - DALLAS, TX
About The Position
Lumen is hiring a Field Technician I to support network operations and infrastructure in Dallas, Texas. The role handles asset management, deliveries, consumable replenishment, and shipping and receiving of company and customer materials. The technician maintains tools, test sets, and electronic/network equipment, including fiber-optic transmission, lightwave multiplexing, and AC and DC power equipment. The technician assists with installing, provisioning, testing, maintaining, changing, and decommissioning network services and technologies across transport, Ethernet, SONET, and IP layers. Work may include network and customer-premises equipment installation, transmission and switching equipment testing, troubleshooting and replacing defective modules, tracking spares, locating and protecting underground facilities, and supporting network restoration. The position also performs Level 1 preventive maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants. With training and coaching, the technician learns and uses Lumen’s trouble-ticket, provisioning, time-tracking, materials, and other corporate systems. The role updates installation and inventory records, enters detailed ticket and time-log information, reports assignment status and issues, and responds to requests and escalations. The position requires rotational 24x7 on-call availability, standby, call-outs, dispatch, and overtime as business needs dictate. The job is onsite, as indicated by the posting’s #LI-Onsite designation.
Requirements
- High school diploma or GED, or up to two years of relevant job experience, including at least one year in network monitoring, installation, or maintenance/repair.
- Entry-level technician experience and/or knowledge in at least one of these disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber-optic cable, right-of-way, and as-builts.
- Ability to maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Ability to participate in rotational 24x7 on-call work, standby, call-outs, dispatch, and overtime as dictated by business needs.
- Valid driver’s license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
Nice To Haves
- Two or more years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and manage time effectively.
Responsibilities
- Troubleshoot network equipment, remove and replace defective equipment, work with appropriate resources to isolate issues, and help restore the network.
- Proactively identify potential problem areas to protect network integrity.
- Assist with installation, changes, decommissioning, and testing of network technologies, including Edge Compute, Wavelength, fiber-optic transport, Ethernet, SONET, and IP network layers.
- Install and test network and customer-premises equipment, including delivery and installation of end-user services when required.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside-plant facilities.
- Perform AC power work on a limited basis and DC power installations, including tertiary and BDCBB installations.
- Manage assets and replenish on-site and truck materials; coordinate shipping and receiving of company and customer materials; maintain tools, test sets, and network equipment.
- Perform Level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use Lumen trouble-ticket, provisioning, time-tracking, materials, and other required systems and applications.
- Update and report inventory records, complete transactional system updates, enter time logs, and respond to information requests and escalations.
- Provide management with status updates and reports on assignment-related issues and problem situations.
- Evaluate individual performance against area or national objectives using provided reports and tools, and identify improvement areas with manager support.
- Perform other duties assigned by management.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits, plus other perks intended to support physical, mental, emotional, and financial wellbeing.
- Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
