Field Technician I - Dallas, TX
About The Position
Lumen is hiring a Field Technician I to support network infrastructure in Dallas, Texas. The role handles asset management, materials receiving and replenishment, and maintenance of tools, test sets, and network equipment. It assists with installation, provisioning, testing, maintenance, and restoration of network services and technologies, including fiber-optic transport, Ethernet, SONET, IP, and customer-premise equipment. The technician troubleshoots network equipment, replaces defective modules, tracks and arranges repair of spares, monitors routes, and helps restore service interruptions. The role also performs level 1 preventive maintenance and inspections on network and critical infrastructure such as HVAC systems, high-voltage electrical systems, and DC power plants. With training and coaching, the technician learns and uses Lumen’s trouble-ticket, provisioning, time-tracking, materials, and other corporate systems. The role updates installation and inventory records, completes system transactions, logs time and ticket details, responds to requests and escalations, and regularly reports assignment status and problems to management. The technician evaluates performance against area or national objectives and identifies improvement areas with manager support. On-call 24x7 rotation, standby, call-outs, dispatch, and overtime are required as dictated by business needs. The role requires work in all weather conditions and physical activities including sitting, climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 50 pounds.
Requirements
- High school diploma or GED, or up to 2 years of relevant job experience including at least 1 year in network monitoring, installation, or maintenance/repair.
- Entry-level technician experience and/or knowledge in at least one of these disciplines: transmission (DS1/DS3/SONET), switching (circuit switching/SS7), TCP/IP (routers/higher-layer protocols), or outside plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber-optic cable, right-of-way, and as-builts.
- Maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Ability to participate in 24x7 rotational on-call coverage, standby, call-outs, dispatch, and overtime as dictated by business needs.
- Valid driver’s license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
Nice To Haves
- 2 or more years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and use good time-management skills.
Responsibilities
- Troubleshoot network equipment, remove and replace defective equipment, and coordinate with appropriate resources to isolate issues and restore the network.
- Identify potential problem areas proactively to protect network and company integrity.
- Assist with installation, changes, decommissioning, and testing of next-generation technologies and transport, Ethernet, SONET, and IP network layers across offered bandwidths.
- Install and test network and customer-premise equipment, including installation and delivery of end-user services.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside-plant facilities.
- Perform AC power work on a limited basis and DC power installations, including tertiary and BDCBB.
- Manage assets and replenish on-site and truck materials; coordinate shipping and receiving of company and customer materials.
- Maintain tools, test sets, and network equipment.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use Lumen trouble-ticket, provisioning, time-tracking, materials, and other required systems and applications.
- Update and report inventory and installation record changes; complete system transactions, log time and ticket details, and respond to information requests and escalations.
- Provide management with regular status updates and reports on problems related to assignments.
- Evaluate individual performance against area or national objectives and identify improvement opportunities with manager support.
- Perform other duties assigned by management.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits and other perks supporting physical, mental, emotional, and financial well-being.
- Bonus structure information covering short-term incentives, long-term incentives, and/or sales compensation is available during the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
