Field Technician I

Master Meter • Round Rock, TX

3d

About The Position

Master Meter Field Technicians work closely with the sales team and distributor partners to provide service to customers. This role maintains and troubleshoots smart water meters and communication systems, supports, trains, and provides feedback to utility partners, and tracks data and reports activity. The technician represents the business, follows safety practices, and works in a dynamic, fast-paced environment. Travel is required, with the work primarily focused on the south Texas area.

Requirements

• Associate of Applied Science degree or equivalent combination of education and experience.
• Ability to install, repair, and maintain products and systems internally and in the field.
• Ability to diagnose technical and/or operational problems.
• Ability to research, understand, and/or analyze data and complete work orders using computer and manual data-entry methods.
• Ability to write technical reports for use throughout the company.
• Willingness to learn necessary skills quickly and help the team acquire new skills.
• Clean driving record, valid driver’s license, clean criminal background, and eligibility to work in the U.S.
• Well-developed time-management and organizational skills, and strong communication skills.
• Willingness to travel within a defined region; approximately 80% overnight travel.
• Physical fitness to frequently bend and periodically lift 50 pounds.
• Ability to work and move at the required pace without direct supervision.
• Ability to interact verbally with diverse personalities.
• Ability to manage multiple accounts, priorities, and field projects.
• Analytical ability, attention to detail and accuracy, proactive problem-solving skills, and a solutions-oriented attitude.
• Ability to manage concurrent deadlines.
• Ability to work on multifaceted projects alongside day-to-day activities.
• Ability to get along with diverse personalities and to be tactful, mature, and flexible.
• Ability to establish credibility and be decisive.
• Results- and people-oriented.

Nice To Haves

• Installation, basic electronics, or equivalent experience.
• One year of technical customer service experience.
• Knowledge of meter technologies (water, gas, and/or electric) and various radio-frequency transmitters and data-collection devices.
• Basic computer skills, particularly with Excel or databases.
• Strong written, verbal, and telephone skills demonstrating an empathetic approach to customer interactions.
• Positive, professional can-do attitude and ability to learn quickly through hands-on work.
• Enjoyment of and effectiveness in training customers.

Responsibilities

• Provide on-site technical support for AMR/AMI systems.
• Oversee AMR/AMI equipment installations as needed.
• Diagnose issues with communication systems, electrical systems, and software tools.
• Communicate with property staff, respond to questions, and provide management with updates or information about changes.
• Maintain documentation and reporting.
• Follow up and communicate in a timely and accurate manner.
• Collaborate across functional lines to obtain information, coach, and influence others to improve operational effectiveness and understanding.
• Install, repair, and maintain products and systems internally and in the field.
• Research, understand, and analyze data; complete work orders using computer and manual data-entry methods.
• Write technical reports for use throughout the company.
• Train customers as required.
• Follow safety practices and represent the business professionally.

Benefits

• Company truck, computer, and business expense credit card.
• Company-paid medical, life/AD&D, and short- and long-term disability insurance premiums.
• 401(k) retirement plan with up to 7.5% company match.
• Eligible for a year-end bonus equal to one month’s pay.
• Voluntary employee-paid dental, vision, accident, critical illness, hospital indemnity, and life/AD&D insurance.
• Flexible spending accounts and health savings accounts.
• Paid time off, including holidays, vacation, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree