Field Technician I - Norfolk, VA
About The Position
Lumen is hiring a Field Technician I to support network infrastructure. The role manages assets by processing deliveries, replenishing consumables, and coordinating the shipping and receiving of materials. It maintains tools, test sets, and electronic equipment, including fiber optic transmission, lightwave multiplexing, and AC and DC power equipment. The technician assists with installing, provisioning, testing, and maintaining DS0 through OC192 services, may install and test transmission or switching equipment, and troubleshoots network equipment by replacing defective modules and tracking spares for repair. The position monitors and locates network routes, supports restoration during service interruptions, and proactively responds to potential problem areas to protect network integrity. It also requires learning the systems and applications used for the job, updating installation records, entering detailed trouble-ticket logs, and reporting assignment status and issues. The technician performs preventive and scheduled maintenance and inspections on equipment and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants. The role includes customer and network installations, repairs, service activations, preventive maintenance, issue escalation, and professional customer interactions. On-call rotations begin after training; on-call availability, standby, dispatch, callouts, overtime, and occasional after-hours work are required as dictated by business needs. The position is onsite in Norfolk, Virginia.
Requirements
- High school diploma or GED, or up to two years of relevant job experience, including at least one year in network monitoring, installation, or maintenance/repair.
- Experience and/or knowledge in at least one technician discipline: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
- Ability to maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Availability for required 24x7 rotational on-call work, standby, callouts, dispatch, and overtime as dictated by the business.
- Valid driver's license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
Nice To Haves
- Two or more years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and manage time effectively.
Responsibilities
- Manage assets by processing deliveries, replenishing consumables, and coordinating shipping and receiving of materials.
- Maintain tools, test sets, and electronic equipment, including fiber optic transmission, lightwave multiplexing, and AC and DC power equipment.
- Assist in installing, provisioning, testing, and maintaining DS0 through OC192 services.
- Install and test transmission or switching equipment as needed.
- Troubleshoot network equipment, replace defective modules, track spares, and ensure equipment is repaired.
- Monitor and locate network routes and assist with service restoration when interruptions occur.
- Respond proactively to potential problem areas to help ensure network integrity.
- Learn the systems and applications required to perform the job.
- Update installation records, enter detailed trouble-ticket information, and report assignment status and issues.
- Perform preventive and scheduled maintenance and inspections on equipment and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Perform customer and network installations, repairs, and service activations.
- Troubleshoot and resolve technical service issues using established procedures and tools, escalating complex issues as needed.
- Conduct preventive maintenance to support network reliability and performance.
- Communicate and interact professionally to deliver a positive customer experience.
- Maintain accurate records of completed work, service activities, and troubleshooting.
- Collaborate with team members and support continuous operational improvements.
- Participate in on-call rotations after training and support after-hours work when required.
Benefits
- Comprehensive package of health, life, and voluntary lifestyle benefits.
- Additional perks intended to support physical, mental, emotional, and financial well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
