Field Technician I

Master Meter • Round Rock, TX

1d

About The Position

Master Meter Field Technicians work closely with the sales team and distributor partners to provide service to customers. This role maintains and troubleshoots smart water meters and communication systems, supports, trains, and provides feedback to utility partners, and tracks data and reports activity. The technician is expected to understand and represent the business, follow safety practices, and work comfortably in a dynamic, fast-paced environment. Travel is required, with the position primarily focused on the south Texas area.

Requirements

• Associate of Applied Science degree or an equivalent combination of education and experience.
• Ability to install, repair, and maintain products and systems both internally and in the field.
• Ability to diagnose technical and/or operational problems.
• Ability and willingness to learn necessary skills quickly and help the team.
• Clean driving record, valid driver’s license, clean criminal background, and eligibility to work in the U.S.
• Well-developed time-management and organizational skills and strong communication skills.
• Good written, verbal, and telephone skills, including an empathetic approach to customer interactions.
• Ability to manage multiple accounts, priorities, and field projects.
• Self-motivated, disciplined, and honest, with a positive, professional attitude.
• Analytical ability, attention to detail and accuracy, proactive problem-solving skills, and a solutions-oriented attitude.
• Ability to manage concurrent deadlines and perform multifaceted projects alongside day-to-day activities.
• Ability to work with diverse personalities; tact, maturity, flexibility, and the ability to establish credibility and be decisive.
• Results- and people-oriented.

Nice To Haves

• Installation, basic electronics, or equivalent experience.
• One year of technical customer service experience.
• Knowledge of meter technologies (water, gas, and/or electric), including various radio-frequency transmitters and data-collection devices.
• Basic computer skills, especially with Excel or databases.

Responsibilities

• Provide on-site technical support for AMR/AMI systems.
• Oversee AMR/AMI equipment installations as needed.
• Diagnose issues with communication systems, electrical systems, and software tools.
• Maintain communication with property staff, respond to questions, and provide updates or changes to management.
• Maintain documentation and reporting.
• Follow up and communicate with timeliness and accuracy.
• Work across functional teams to obtain information, coach and influence others, and improve operational effectiveness and understanding.
• Install, repair, and maintain products and systems internally and in the field.
• Research, understand, and analyze data, and complete work orders using computer and manual data-entry methods.
• Write technical reports for use throughout the company.
• Train customers as required.

Benefits

• Company truck, computer, and business expense credit card.
• Company-paid medical, life/AD&D, and short- and long-term disability insurance premiums.
• 401(k) retirement plan with up to 7.5% company match.
• Eligibility for a year-end bonus equal to one month’s pay.
• Voluntary employee-paid dental, vision, accident, critical illness, hospital indemnity, and life/AD&D insurance.
• Flexible spending accounts and health savings accounts.
• Paid time off, including holidays, vacation, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree