Field Technician I

Master Meter • Charlotte, NC

13d

About The Position

Master Meter Field Technicians work closely with the sales team and distributor partners to provide world-class customer service. The Field Technician I maintains and troubleshoots smart water meters and communication systems, supports, trains, and provides feedback to utility partners, and tracks data to report activity. The role requires representing the business, following safety practices, and working effectively in a dynamic, fast-paced environment. Travel is required, primarily in North Carolina and South Carolina, with approximately 80% overnight travel within a defined region.

Requirements

• Associate of Applied Science degree or equivalent combination of education and experience.
• Ability to install, repair, and maintain products and systems both internally and in the field.
• Ability to diagnose technical and/or operational problems.
• Ability to research, understand, and/or analyze data, and complete work orders using computer and manual data entry methods.
• Ability to write technical reports that can be used throughout the company.
• Keen willingness to help the team and learn new skills.
• Clean driving record and valid driver’s license.
• Clean criminal background and eligibility to work in the U.S.
• Well-developed time management and organizational skills, along with strong communication skills.
• Good written, verbal, and telephone skills, demonstrating an empathetic approach to customer interactions.
• Ability to manage multiple accounts, priorities, and field projects.
• Positive, professional attitude and ability to learn quickly through hands-on work.
• Self-motivated, disciplined, and honest.
• Analytical ability, attention to detail and accuracy, and proactive problem-solving skills.
• Ability to manage concurrent deadlines and perform multifaceted projects alongside day-to-day activities.
• Ability to work effectively with diverse personalities; tactful, mature, and flexible.
• Ability to establish credibility and be decisive.
• Results- and people-oriented.
• Willingness to travel within a defined region, approximately 80% overnight travel.
• Physically fit and able to bend frequently and periodically lift 50 pounds.
• Able to work and move at the required pace without direct supervision.
• Able to interact verbally with diverse personalities.

Nice To Haves

• Installation, basic electronics, or equivalent experience.
• One year of technical customer service experience.
• Knowledge of meter technologies (water, gas, and/or electric), including various radio frequency (RF) transmitters and data collection devices.
• Basic computer skills, with a strong preference for Excel or databases.

Responsibilities

• Provide on-site technical support for AMR/AMI systems.
• Oversee AMR/AMI equipment installations as needed.
• Diagnose issues with communication systems, electrical systems, and software tools.
• Maintain communication with property staff, respond to questions, and provide management with updates or changes.
• Maintain documentation and reporting.
• Follow up and communicate with timeliness and accuracy.
• Work across functional teams to obtain information, coach, and influence others to improve operational effectiveness and understanding.
• Work with a high level of integrity and professionalism.
• Install, repair, and maintain products and systems internally and in the field.
• Train customers as required.

Benefits

• Company truck, computer, and business expense credit card.
• Company-paid medical, life/AD&D, and short- and long-term disability insurance premiums.
• 401(k) retirement plan with up to 7.5% company match.
• Eligible for a year-end bonus equal to one month’s pay.
• Voluntary employee-paid dental, vision, accident, critical illness, hospital indemnity, and life/AD&D insurance.
• Flexible spending accounts and health savings accounts.
• Paid time off, including holidays, vacation, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree