Field Technician 4 - Farmersville, CA

Race Communications • Farmersville, CA

4d • $56,160 - $68,640 • Onsite

About The Position

The Field Technician 4 installs, maintains, and troubleshoots telecommunications equipment and systems, helping ensure reliable communication services and customer satisfaction. The role includes configuring, testing, and repairing fiber-optic networks, cables, and related equipment while following safety protocols. Work includes outdoor and indoor settings and is performed independently as well as collaboratively.

The position is based at a designated field worksite in Farmersville, California, with occasional travel to other Race offices or off-site locations. A significant portion of the workday involves travel by vehicle and work at varied locations, both indoors and outdoors. Overtime, nights, and weekends may be required. The technician also supports and mentors newer team members.

Requirements

• Eligible to work in the United States without sponsorship.
• At least 21 years of age.
• Valid driver's license, subject to successful verification through a DMV check.
• At least 24 months of experience as a Field Technician.
• Understanding of fiber-optic networks, basic telecommunications, and video.
• Basic knowledge of Apple iPad.
• Effective English speaking, reading, writing, and comprehension skills for job performance and workplace communication.
• Proficiency with Microsoft Office applications, including Teams, and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.
• Ability to distinguish colors and audible tones.
• Ability to meet the stated equipment weight limits: 350 pounds for bucket trucks and 300 pounds for ladders.

Nice To Haves

• High school diploma, GED, or an equivalent combination of education and experience is preferred.
• Spanish-language proficiency is desirable.

Responsibilities

• Install and troubleshoot internet connectivity, telecommunications, and video services for residential, enterprise, and small-business customers.
• Install and replace fiber-optic drops to customer premises, and perform underground and overhead fiber construction.
• Install and troubleshoot low-voltage and fiber infrastructure wiring.
• Conduct site surveys at residential properties and multifamily dwelling units (MDUs).
• Use an optical time domain reflectometer (OTDR) to test and maintain fiber quality; fusion-splice fibers and dress cable and splicing trays within enclosures.
• Configure static IP addresses and manage Ethernet switching and IP routing.
• Resolve support issues through on-site visits and telephone troubleshooting for phone, internet, and video services; identify and resolve technical issues with customers.
• Troubleshoot LAN, WAN, internet connectivity, telecommunications, and video service problems.
• Manage support tickets in the CRM system and complete assigned work orders promptly and accurately.
• Receive location information and assignments through dispatch software or personnel, and respond to customer inquiries and concerns in a customer-centric manner.
• Handle challenging situations and emotionally charged customers effectively.
• Follow Race Communications Employee Handbook guidelines and policies, and lead by example.
• Train and mentor Field Technician team members so they can perform their jobs safely and efficiently.
• Operate mechanized equipment, including underground drop equipment, trenchers, concrete saws, and missiles.
• Climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet; deploy and remove traffic-control devices in work areas on streets or roadways.
• Follow manufacturer weight limits for equipment and machinery, including 350 pounds for bucket trucks and 300 pounds for ladders.
• Perform vehicle and equipment pre-operation and post-operation checks, and maintain a clean driving record as defined by the fleet insurance underwriter.
• Remain alert to site hazards, keep a safe distance from aggressive or unrestrained animals and other work-area hazards, and report hazards or accidents to a supervisor or safety professional.
• Complete and sign off on pre-job safety planning tools at the start and end of the shift, complete required safety paperwork, and respond appropriately to safety hazards and warning devices.

Benefits

• Company-paid medical insurance, beginning the first of the month following the start date.
• Company-paid dental insurance, beginning the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED