Field Technician 4 - Farmersville, CA

Race Communications • Visalia, CA

4d • $56,160 - $68,640 • Onsite

About The Position

The Field Technician 4 installs, maintains, and troubleshoots telecommunications equipment and systems, including fiber-optic networks, cables, and related equipment. The role involves working independently and collaboratively to maintain reliable communication services and customer connectivity. Work is primarily performed at a designated field worksite based out of a central Race Communications worksite, with occasional travel to other Race offices or off-site locations. The workday includes significant vehicle travel and work both indoors and outdoors at residential and business locations.

The technician performs customer installations and service troubleshooting, fiber construction and testing, network configuration, and customer support. The role also includes mentoring team members, operating specialized equipment, maintaining vehicles and equipment, managing work orders, and following safety procedures. Overtime, nights, and weekends may be required.

Requirements

• Must be eligible to work in the United States without sponsorship.
• Must be at least 21 years old.
• Must have a valid driver's license, subject to successful verification through a DMV check.
• Minimum of 24 months of experience as a Field Technician.
• Understanding of fiber-optic networks, basic telecommunications, and video.
• Basic knowledge of Apple iPad.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension.
• Proficiency using Microsoft Office applications, including Teams and teleconferencing applications.
• Functional ability to use common office equipment, computers, and office software.
• Ability to distinguish colors and audible tones.
• Must follow safety procedures and maintain a clean driving record as defined by the current fleet insurance underwriter.

Nice To Haves

• High school diploma, GED, or equivalent combination of education and experience is preferred.
• Spanish-language proficiency is desirable.

Responsibilities

• Install and troubleshoot internet connectivity, telecommunications, and video services for residential, enterprise, and small-business customers.
• Install, drop, and redrop fiber-optic lines to customer premises, including underground and overhead construction.
• Perform low-voltage and fiber infrastructure wiring and troubleshooting.
• Conduct site surveys at residential properties and MDU locations.
• Use an optical time domain reflectometer (OTDR) to test and maintain fiber quality.
• Perform fiber fusion splicing and properly dress cables and splicing trays within enclosures.
• Configure static IP addresses and manage Ethernet switching and IP routing.
• Resolve support issues through on-site visits and telephone troubleshooting for phone, internet, and video services; identify and resolve technical issues with customers.
• Troubleshoot and resolve issues involving LANs, WANs, internet connectivity, telecommunications, and video services.
• Manage support tickets in the CRM system and complete assigned work orders promptly and accurately.
• Receive location information and task assignments through dispatch software or from personnel.
• Respond promptly and courteously to customer inquiries and concerns, including handling challenging or emotionally charged situations.
• Lead by example and follow the guidelines and policies in the Race Communications Employee Handbook.
• Train and mentor Field Technician team members so they can perform their work safely and efficiently.
• Operate mechanized equipment, including underground drop equipment, trenchers, concrete saws, and missiles.
• Climb poles up to 40 feet and operate bucket trucks and ladders exceeding 32 feet.
• Deploy and remove traffic-control devices to maintain safety in work areas on streets or roadways.
• Observe equipment weight limits, including the stated maximums of 350 pounds for bucket trucks and 300 pounds for ladders.
• Perform pre-operation and post-operation checks on vehicles and equipment and maintain a clean driving record as defined by the fleet insurance underwriter.
• Follow safety practices, identify and report hazards or accidents, participate in investigations as needed, and complete required pre-job safety planning and paperwork.
• Recognize and respond appropriately to safety hazards and warning devices.

Benefits

• Company-paid medical insurance, starting the first of the month following the start date.
• Company-paid dental insurance, starting the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees who live in the service area.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED