Field Technician 4 - Farmersville, CA

Race Communications • Farmersville, CA

3d • Onsite

About The Position

The Field Technician 4 installs, maintains, and troubleshoots telecommunications equipment and systems to support reliable communication services. The role covers fiber optic networks, cables, and related equipment, and includes configuring, testing, and repairing telecom infrastructure. Work is performed independently and collaboratively in both outdoor and indoor environments, with a focus on safety, network reliability, and customer satisfaction.

The position is based at a designated field worksite in Farmersville, California, with occasional travel to other Race offices or off-site locations. The technician spends a significant portion of the workday traveling to service locations and may work in businesses or residences, indoors or outdoors. Overtime, nights, and weekends may be required.

Requirements

• Be eligible to work in the United States without sponsorship.
• Be at least 21 years old.
• Have a valid driver's license, subject to successful DMV verification.
• Have a minimum of 24 months of experience as a Field Technician.
• Understand fiber optic networks, basic telecommunications, and video.
• Have basic knowledge of Apple iPad.
• Effectively communicate in English, including speaking, reading, writing, and comprehension as needed for job performance and workplace communication.
• Use Microsoft Office applications, including Teams and teleconferencing applications.
• Functionally use common office equipment, computers, and office software.
• Be able to distinguish colors and audible tones.
• Comply with safety protocols and manufacturer equipment capacity limits.

Nice To Haves

• High school diploma or GED, or an equivalent combination of education and experience.
• Proficiency in Spanish.

Responsibilities

• Install and troubleshoot internet, telecommunications, and video services for residential, enterprise, and small-business customers.
• Install and replace fiber optic drops to customer premises, including underground and overhead fiber construction.
• Perform low-voltage and fiber infrastructure wiring and troubleshooting.
• Conduct site surveys at residential properties and multiple dwelling units.
• Use an optical time domain reflectometer (OTDR) to test and maintain fiber quality.
• Perform fusion splicing and properly dress cables and splicing trays within enclosures.
• Configure static IP addresses and support Ethernet switching and IP routing.
• Provide on-site and telephone support for phone, internet, and video services; troubleshoot LANs, WANs, internet connectivity, telecommunications, and video issues.
• Engage with customers to identify and resolve technical issues, respond to inquiries, and handle challenging or emotionally charged situations in a customer-centric manner.
• Manage support tickets in the CRM system and complete assigned work orders promptly and accurately.
• Receive location information and assignments through dispatch software or from personnel.
• Lead by example and follow Race Communications policies and guidelines.
• Assist with training and mentoring new Field Technician team members so they can perform their jobs safely and efficiently.
• Operate mechanized equipment, including underground drop equipment, trenchers, concrete saws, and missiles.
• Climb poles up to 40 feet and operate bucket trucks with ladders exceeding 32 feet.
• Deploy and remove traffic control devices to help keep work areas on streets and roadways safe.
• Follow manufacturer-specified weight capacity limits for equipment and machinery, including a 350-pound bucket-truck maximum and a 300-pound ladder maximum.
• Perform vehicle and equipment pre-operation and post-operation maintenance and maintain a clean driving record as defined by the fleet insurance underwriter.
• Recognize worksite hazards, keep a safe distance from hazards and aggressive or unrestrained animals, and report concerns or accidents to a supervisor or safety professional.
• Complete and sign required pre-job safety planning tools and safety paperwork, and respond appropriately to safety hazards and warning devices.

Benefits

• Company-paid medical insurance.
• Company-paid dental insurance.
• Paid time off, including vacation and sick leave.
• 11 paid holidays.
• Paid birthday.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED