Field Technician 4 - Farmersville, CA

Race Communications • Tulare, CA

4d • $56,160 - $68,640 • Onsite

About The Position

The Field Technician 4 installs, maintains, tests, and troubleshoots telecommunications equipment and systems, including fiber optic networks, cables, and related infrastructure. The role combines independent work with collaboration to maintain reliable communication services and customer satisfaction. Work is primarily performed at a designated field worksite based out of a central Race Communications worksite, with occasional travel to other Race offices or off-site locations. The work includes outdoor and indoor settings, and a significant portion of the day is spent traveling by vehicle to customer locations.

The technician performs residential, enterprise, and small-business installations and service calls; conducts fiber testing and fusion splicing; configures network services; manages support tickets and work orders; and responds to customers’ technical concerns. The role also includes operating specialized equipment, climbing poles and ladders, maintaining vehicles and equipment, following safety procedures, and assisting with training and mentoring other field technicians. Overtime, nights, and weekends may be required.

Requirements

• Must be eligible to work in the United States without sponsorship.
• Must be at least 21 years old.
• Valid driver's license required, subject to successful DMV verification.
• Minimum of 24 months of experience as a Field Technician.
• Understanding of fiber optic networks, basic telecommunications, and video.
• Basic knowledge of Apple iPad.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension.
• Ability to distinguish colors and audible tones.
• Ability to climb poles up to 40 feet and operate bucket trucks and ladders while observing manufacturer weight limits: 350 pounds maximum for bucket trucks and 300 pounds maximum for ladders.
• Ability to travel to various locations and work indoors and outdoors.
• Must follow safety procedures and complete required safety-related planning and paperwork.

Nice To Haves

• High school diploma, GED, or equivalent combination of education and experience is preferred.
• Spanish language proficiency is desirable.
• Proficient use of Microsoft Office applications, including Teams and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.

Responsibilities

• Install and troubleshoot internet connectivity, telecommunications, and video services for residential, enterprise, and small-business customers.
• Install or replace fiber optic drops to customer premises and perform underground and overhead fiber construction.
• Install and troubleshoot low-voltage and fiber infrastructure wiring.
• Conduct site surveys at residential properties and multi-dwelling units (MDUs).
• Use an optical time domain reflectometer (OTDR) to test and maintain fiber quality.
• Perform fiber fusion splicing and properly dress cable and splicing trays within enclosures.
• Configure static IP addresses and manage Ethernet switching and IP routing.
• Provide on-site and telephone support for phone, internet, and video services; identify and resolve customer technical issues.
• Troubleshoot LAN, WAN, internet connectivity, telecommunications, and video service problems.
• Use the CRM system to manage support tickets and complete assigned work orders promptly and accurately.
• Receive location information and task assignments through dispatch software or from personnel.
• Respond promptly and professionally to customer inquiries, including challenging or emotionally charged situations.
• Follow the Race Communications Employee Handbook, guidelines, and policies; assist in training and mentoring new Field Technician team members.
• Operate mechanized equipment, including underground drop equipment, trenchers, concrete saws, and missiles.
• Climb poles up to 40 feet and operate bucket trucks and ladders exceeding 32 feet, within manufacturer weight limits.
• Deploy and remove traffic-control devices to keep work areas on streets and roadways safe.
• Complete pre-operation and post-operation vehicle and equipment maintenance and maintain a clean driving record as defined by the fleet insurance underwriter.
• Follow safety procedures, identify and report hazards or accidents, participate in investigations as needed, and complete required safety planning and paperwork.
• Work safely around hazards such as uneven terrain, slippery walkways, animals, children, and other obstacles; respond appropriately to warning devices and conditions.

Benefits

• Company-paid medical insurance, starting the first of the month following the start date.
• Company-paid dental insurance, starting the first of the month following the start date.
• Paid time off, including vacation and sick time.
• 11 paid holidays.
• Paid birthday.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.
• Growth potential, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED