Field Technical Trainer Applications Specialist

BLM GROUP•Chicago, IL

11d

About The Position

The Field Technical Trainer Applications Specialist conducts training for customers and BLM personnel on laser system operation and maintenance, BLM Elements Software, and other relevant topics. The position also supports the Laser Applications Support team by assisting with training program development, testing new machine and software features, preparing product documentation, and resolving customer technical issues. The role requires frequent travel, potentially up to 100% domestically and internationally, and work in both manufacturing facilities and office environments.

Requirements

High school diploma required.
At least three years of manufacturing experience in machine setup, maintenance, and parts programming.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Proficiency with CAD/CAM programming.
Ability to diagnose and resolve technical issues quickly and efficiently.
Mechanical aptitude.
Excellent verbal and written communication skills.
Excellent organizational skills.
Ability to work effectively with minimal supervision.
Exceptional time-management skills.
Ability to work effectively with all levels of team members and a variety of customer personalities.
Proficiency in Windows OS and Microsoft Office/Suite.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.

Nice To Haves

Associate degree in a technical discipline and/or equivalent technical military training.
At least two years of Computer Aided Design experience with SolidWorks, Catia, Inventor, or similar programs.

Responsibilities

Conduct training courses for customers and BLM personnel on laser system operation and maintenance, BLM Elements Software, and other topics as needed.
Assist in developing and improving training programs, including outlines, guides, procedures, and other resources.
Support testing of new machine and software features, options, settings, technologies, and versions for use in training and field service operations.
Help develop documentation for customers and BLM personnel to improve understanding and proper use of BLM products.
Provide customers with technical counsel and solutions to technical issues and Service Tickets.
Understand technical issues sufficiently to make recommendations or refer matters to subject-matter experts.
Maintain positive customer rapport and business relationships by providing outstanding customer service.
Travel as required by management, up to 100%.
Perform other duties as assigned by management.