Field Technical Spt Cons III
HP•All Cities, CA
•Onsite
About The Position
The Field Technical Support Consultant III provides customer-facing, onsite hardware repair and support for HP PC and printer products in Monterey, California. The role involves troubleshooting, repairing, and installing hardware, configuring hardware and software, assisting with simple network components, and educating customers in a fast-paced environment.
Requirements
- Experience in hardware repair and troubleshooting of PCs and printers.
- Strong mechanical aptitude and ability to work independently.
- Excellent interpersonal and communication skills.
- High school diploma required.
Nice To Haves
- College education preferred.
Responsibilities
- Diagnose and repair laptops, desktops, workstations, RPOS systems, and printers.
- Configure hardware and software and assist with simple network components.
- Manage onsite service events and escalate technical issues when needed.
- Deliver excellent customer service and maintain strong communication.
- Ensure compliance with contractual and financial commitments.
- Complete administrative tasks accurately and on time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
