Field Technical Spt Rep IV

HP • Cincinnati, OH

1d • Onsite

About The Position

The Field Technical Support Representative provides onsite support for print devices and related systems in Cincinnati, Ohio. The role includes managing consumables, troubleshooting device issues, and ensuring customer satisfaction through timely issue resolution and adherence to operational processes. The position is onsite and requires residing locally or commuting daily. The stated duration is 24 months.

Requirements

• High school diploma/GED or equivalent experience.
• 2–5 years of related work experience in maintenance, quality, or technical support.
• Strong troubleshooting and customer service skills.
• Ability to work independently and follow established protocols.
• Must reside locally or commute daily to the onsite location.

Responsibilities

• Monitor and troubleshoot print devices to resolve performance issues.
• Replace toner, paper, and other consumables, and manage inventory levels.
• Clear paper jams and assist end users with device functionality.
• Coordinate with HP support teams for escalations.
• Report customer dissatisfaction to service managers.
• Execute scripted change management activities in compliance with protocols.
• Collect usage pages, swap devices with spares, and perform initial troubleshooting.
• Maintain production goals and ensure confidentiality of data.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED