Field Technical Spt Rep V

HP • Cincinnati, OH

1d • Onsite

About The Position

The Field Technical Support Representative provides onsite support for print devices and related systems in Cincinnati, Ohio. The role includes managing consumables and inventory, troubleshooting device issues, assisting end users, and resolving problems promptly to support customer satisfaction. The representative coordinates escalations with HP support teams, follows operational and change-management protocols, and maintains production goals while protecting confidential data.

Requirements

• High school diploma, GED, or equivalent experience.
• 2–5 years of related work experience in maintenance, quality, or technical support.
• Strong troubleshooting and customer service skills.
• Ability to work independently and follow established protocols.

Responsibilities

• Monitor and troubleshoot print devices to resolve performance issues.
• Replace toner, paper, and other consumables, and manage inventory levels.
• Clear paper jams and assist end users with device functionality.
• Coordinate with HP support teams on escalations.
• Report customer dissatisfaction to service managers.
• Execute scripted change-management activities in accordance with protocols.
• Collect usage pages, swap devices with spares, and perform initial troubleshooting.
• Maintain production goals and ensure data confidentiality.

What This Job Offers

• Education Level: High school or GED