Field Systems Technician (Night Shift - Mon - Thurs 5pm - 4am)

Ferrovial•Charlotte, NC

About The Position

I-77 Mobility Partners LLC operates and maintains the I-77 Express project, a 26-mile corridor between uptown Charlotte and Mooresville. The Field Systems Technician (also described as the ITS / Toll Systems Technician) services, repairs, and installs Toll Collection Systems and provides field support for electronic equipment, systems, and wiring. The work includes troubleshooting, upgrades, modifications, programming, preventive maintenance, and documentation. This position supports toll-system operations by identifying and escalating system issues, responding to maintenance requests and alarms, repairing equipment, coordinating with system maintenance providers, and testing changes after implementation. It also installs and maintains toll collection equipment, network and roadway systems, conductors, and fiber optic cable. The posted schedule is Monday through Thursday, 5 p.m. to 4 a.m. The role may also require weekends, holidays, nights, and on-call availability. The work environment can include moderate-to-high noise, heavy machinery, moving mechanical parts, outdoor weather, and moving traffic. Roadway travel and site visits are required. Physical tasks include regularly lifting or moving up to 10 pounds, occasionally lifting or moving up to 50 pounds, and bending, squatting, crawling, reaching, and maneuvering in tight spaces and above ground via bucket truck. The position requires the ability to adjust focus when using a computer and regularly involves talking and hearing. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Bachelor’s degree in IT, Electrical Engineering, Military Training, or a related field.
0 to 3+ years of related experience in field support, information technology, tolling systems, and/or intelligent transportation systems.
Excellent analytical skills.
Ability to multitask, solve problems, and implement innovative processes in a fast-paced environment.
Excellent communication skills.
Reporting and documentation skills.
Ability to manage tasks, deadlines, and individuals through vendor contracts.
Ability to interact with colleagues in a self-managed team structure.
Computer proficiency, especially with Microsoft Excel, Word, PowerPoint, and other PC-based programs.
Willingness to work weekends, holidays, nights, and be on call as needed.
Ability to perform the physical and environmental functions described, including lifting, maneuvering in tight spaces and via bucket truck, and working around machinery, outdoor conditions, and traffic.

Nice To Haves

IMSA-II (Traffic Signal Tech 2) certification.
Some experience working with Linux.
Fundamental electrical and mechanical knowledge.

Responsibilities

Proactively document and report customer- and revenue-facing tolling issues.
Identify potential exceptions using automated control reports, system data and trends, external service provider discussions or interface data, and discussions with the system maintenance provider.
Respond to corrective maintenance requests and alarms within the allotted time frame.
Isolate faults in units and components.
Diagnose and repair hardware, software, and system issues.
Complete work order reports and logs.
Conduct shift-to-shift communications according to established policies, procedures, and local practices.
Escalate system issues and systemic problems to system maintenance.
Collaborate with system maintenance on approaches to resolve issues.
Review proposed system changes and support testing and verification after implementation.
Install, preventively maintain, and correctively maintain toll collection equipment, including lane controllers, servers and PC hardware, RFID equipment, power supplies, CCTV cameras, microwave vehicle detectors, network components, and dynamic message signs.
Maintain spare equipment and parts, including inventory management and documentation.
Install electrical conductors, data conductors, and fiber optic cable.
Connect electrical conductors to power services to energize equipment.
Perform other duties as assigned.