Riggs Construction Technologies Field Support Specialist

JA Riggs Tractor Company • Bryant, AR

5d

About The Position

The Field Support Specialist provides customer service, trains new customers, and supports existing customers in using Cat factory and Trimble aftermarket technologies. This role serves as a subject matter expert for Cat factory technologies—including Grade, Detect, and Command/Autonomy—and Trimble on- and off-machine technologies. The specialist leads equipment startups, trains operators on equipment controls and related technology, and helps clients apply construction technologies to improve safety, efficiency, profitability, and best practices.

The specialist verifies the functionality and accuracy of machine technology at delivery, communicates information that helps resolve technology-related issues, and provides product, application, maintenance, and operation training to internal and external clients. The role also advises clients on machine and job-site operations that affect business performance, reviews quotes for accuracy and completeness, and supports clients by phone and in person. This blended outside and inside role includes estimated overnight stays of 1–5 nights per month, depending on customer needs. The position is exempt. Duties and requirements may change as the employer’s needs change.

Requirements

• 5–10 years of GPS technology experience with on- and off-machine Cat and Trimble technology.
• Ability to gather and analyze information, develop alternative solutions when needed, and participate in group problem-solving.
• Ability to manage difficult or emotional customer situations and respond promptly to client needs.
• Ability to communicate clearly and persuasively in positive or negative situations.
• Group presentation skills and willingness to participate in meetings.
• Ability to set and achieve ambitious goals, persist through obstacles, and measure performance against a standard of excellence.
• Tolerance for taking calculated risks to accomplish goals.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
• Ability to speak effectively before groups of customers or organization employees.
• Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
• Excellent verbal and written communication skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as a subject matter expert for Cat factory technologies (Grade, Detect, and Command/Autonomy) and Trimble on- and off-machine technologies.
• Lead equipment startups and train operators on equipment controls and associated technology.
• Promote the application of construction technologies to improve client safety, efficiency, profitability, and best practices.
• Verify the functionality and accuracy of machine technology at delivery.
• Accurately communicate information that assists Riggs Construction Technologies in resolving technology-related issues.
• Provide internal and external clients with product, application, maintenance, and operation training for Cat and Trimble technology equipment.
• Advise and consult with clients on machine and job-site operations that directly affect their business performance.
• Review quotes to ensure accuracy and completeness.
• Support clients over the phone and in person.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed