Riggs Construction Technologies Field Support Specialist

Riggs Cat • Bryant, AR

6d

About The Position

The Field Support Specialist provides excellent customer service, trains new customers, and supports existing customers in using Cat factory and Trimble aftermarket technologies. The role serves as a subject matter expert in Cat factory technology—including Grade, Detect, Command, and Autonomy—and Trimble on- and off-machine technology. It leads equipment technology startups, verifies machine technology functionality and accuracy at delivery, and supports customers with technology-related issues. The specialist provides product, application, maintenance, and operation training; advises customers on machine and job-site operations that affect business performance; reviews quotes for accuracy and completeness; and supports clients by phone and in person.

This is a blended outside and inside role, with overnight stays estimated at 1–5 nights per month depending on customer needs. The employee may be exposed to wet or humid conditions, moving mechanical parts, and outside weather. The usual noise level is moderate. The role is classified as exempt. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• 5–10 years of GPS technology experience, on and off machine, with Cat and Trimble.
• Ability to gather and analyze information and, at times, develop alternative solutions.
• Ability to work in group problem-solving situations.
• Ability to manage difficult or emotional customer situations and respond promptly to client needs.
• Ability to communicate clearly and persuasively in positive or negative situations.
• Group presentation skills and willingness to participate in meetings.
• Ability to set and achieve ambitious goals, persist through obstacles, and measure performance against a standard of excellence.
• Tolerance for taking calculated risks to accomplish goals.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
• Excellent verbal and written communication skills.
• Valid driver's license and clean driving record.
• Ability to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Ability to lift 25 pounds occasionally and 10 pounds frequently.

Responsibilities

• Serve as a subject matter expert in Cat factory technology (Grade, Detect, Command, and Autonomy) and Trimble on- and off-machine technology.
• Lead equipment technology startups and train operators on equipment controls and associated technology.
• Apply Cat and Trimble construction technologies to promote client safety, efficiency, profitability, and best practices.
• Verify the functionality and accuracy of machine technology at delivery.
• Accurately communicate information that helps Riggs Construction Technologies resolve technology-related issues.
• Provide internal and external clients with product, application, maintenance, and operation training for Cat and Trimble technology equipment.
• Advise and consult with clients on machine and job-site operations that directly affect their business performance.
• Review quotes for accuracy and completeness.
• Support clients by phone and in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed