Field Support Representative

Dohrn•Northlake, IL

About The Position

Dohrn is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout its 10-state service area. The Field Support Representative provides clerical and operational support at the Northlake Terminal, including driver and customer communication, dispatch support, paperwork review, reporting, and document imaging. Several shifts are available. The role is based in a general office environment and involves primarily sedentary work.

Requirements

Valid driver license.
High school completion or equivalent.
Computer skills, including Microsoft Office.
Data entry, 10-key, and typing experience.
Detail-oriented and organized.
Good verbal and written communication skills.
Excellent customer service skills.
Problem solver and self-motivated.
Ability to multi-task in a fast-paced environment and react productively to change.
Ability to work both in a team and individually.
Excellent attendance.

Responsibilities

Prepare paperwork for launching drivers.
Answer and direct phone calls regarding tracing, pickups, driver communication, and customer service.
Provide clerical support for Operations.
Complete daily reports for OS&D, payroll, driver hours, and attendance.
Contact customers to schedule appointments for residential and driver collect/COD shipments.
Communicate with customers concerning dispatch adjustments, deadlines, and concerns.
Dispatch pickups to drivers and answer driver questions.
Check in drivers and ensure their paperwork is intact and complete.
Collect and review driver paperwork for accuracy.
Help educate drivers on proper paperwork completion.
Enter Driver Vehicle Inspection Report data.
Scan bills of lading, delivery receipts, manifests, and strip sheets.
Image and index documents to the central imaging system.
Work in Imaging Check to ensure all documents have been scanned.
Perform other data entry and other duties as needed.