Field Support Representative

Dohrn•Northlake, IL

7d•Onsite

About The Position

Dohrn is hiring Field Support Representatives at its Northlake Terminal. The role provides clerical and operational support, including assisting drivers, communicating with customers, dispatching pickups, preparing and reviewing paperwork, and processing documents. Several shifts are available. The position is primarily sedentary in a general office environment, with regular computer and document work and communication by phone and in person. Starting pay is $18.50 per hour.

Requirements

Valid driver's license.
High school completion or equivalent.
Computer skills, including Microsoft Office.
Data entry, 10-key, and typing experience.
Detail-oriented and organized.
Good verbal and written communication skills.
Excellent customer service skills.
Problem-solving ability and self-motivation.
Ability to multitask in a fast-paced environment and respond productively to change.
Ability to work both in a team and individually.
Excellent attendance.

Responsibilities

Prepare paperwork for launching drivers.
Answer and direct phone calls about tracing, pickups, driver communication, and customer service.
Provide clerical support for Operations.
Complete daily reports for OS&D, payroll, driver hours, and attendance.
Contact customers to schedule appointments for residential and driver collect/COD shipments.
Communicate with customers about dispatch adjustments, deadlines, and concerns.
Dispatch pickups to drivers and answer driver questions.
Check in drivers and ensure their paperwork is intact and complete.
Collect and review driver paperwork for accuracy.
Help educate drivers on proper paperwork completion.
Enter Driver Vehicle Inspection Report data.
Scan bills of lading, delivery receipts, manifests, and strip sheets.
Image and index documents to the central imaging system.
Work in Imaging Check to ensure all documents have been scanned.
Perform other data entry and duties as needed.