Field Support Representative

Dohrn•South Bend, IN

22h•Onsite

About The Position

Dohrn is a Midwest LTL carrier providing less-than-truckload, truckload, and value-added services throughout its 10-state service area. The company is seeking a part-time Field Support Representative at its South Bend, Indiana terminal. The schedule is Monday through Friday, 5:00 p.m. to 10:00 p.m. The starting pay is $18.50 per hour. The role provides clerical and operational support, including preparing driver launch paperwork, handling calls, dispatching pickups, coordinating with customers and drivers, maintaining daily reports, and processing driver and shipment documents. The representative also scans and indexes documents in the central imaging system and assists with data entry. Work is primarily sedentary in a general office environment with adequate lighting and temperature and minimal hazardous or unpleasant conditions. The position regularly involves computer use, repetitive hand and wrist movements, and communicating by speaking and listening. Occasional lifting, carrying, pushing, or pulling of up to 10 pounds may be required.

Requirements

Valid driver license.
High school completion or equivalent.
Computer skills, including Microsoft Office.
Data entry, 10-key, and typing experience.
Detail-oriented and organized.
Good verbal and written communication skills.
Excellent customer service skills.
Problem solver and self-motivated.
Ability to multitask in a fast-paced environment and react productively to change.
Ability to work independently and as part of a team.
Excellent attendance.

Responsibilities

Prepare paperwork for launching drivers.
Answer and direct phone calls regarding tracing, pickups, driver communication, and customer service.
Provide clerical support for Operations.
Complete daily reports for OS&D, payroll, driver hours, and attendance.
Contact customers to schedule appointments and coordinate residential and driver collect/COD shipments.
Communicate with customers about dispatch adjustments, deadlines, and concerns.
Dispatch pickups to drivers and answer driver questions.
Check in drivers and ensure their paperwork is intact and complete.
Collect and review driver paperwork for accuracy.
Help educate drivers on proper paperwork completion.
Enter Driver Vehicle Inspection Report data.
Scan bills of lading, delivery receipts, manifests, and strip sheets.
Image and index documents to the central imaging system.
Work in Imaging Check to ensure all documents have been scanned.
Perform other data entry as needed.
Perform other duties as needed.