Field Support Engineer - Northeast

Mirion

23d

About The Position

Mirion Technologies, a global leader in radiation safety, detection and measurement, is seeking a highly motivated Field Support Engineer to execute customer support activities with limited supervision. The role involves installing, modifying, troubleshooting, and repairing complex nuclear measurement equipment and systems, particularly Mirion (Canberra) hardware and software. The engineer uses established testing procedures and training to ensure systems function properly and familiarizes customers with system hardware, software, and basic operating modes. The position also includes in-house troubleshooting and repair, technical support by phone and email, and documenting field work and problems. The Field Support Engineer represents the company professionally in customer interactions. The role requires approximately 70% regional travel and the ability to lift at least 50 pounds.

Requirements

Have 1–3 years of experience in a technical or customer service position, with technical and customer relations experience sufficient to support a diverse range of systems and applications.
Have technical acumen; an electronics, mechanical, or science/physics background is preferred.
Have very good verbal communication skills.
Have excellent organizational, typing/keyboarding, and written reporting skills.
Be self-disciplined, self-starting, enthusiastic, and able to work independently or with a team.
Use logical and analytical approaches to solve complex problems.
Understand and adhere to job safety policies.
Be able to lift at least 50 pounds.
Be able to travel regionally approximately 70% of the time.
Have a valid driver’s license.

Nice To Haves

Knowledge of Mirion (Canberra) products, including High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.
Experience with Mirion (Canberra) applications such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™ software.
Database management experience with SQL Server, Crystal Reports, and/or Access.
Knowledge or experience in nuclear physics and radiation principles.
Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles.
Experience troubleshooting complex systems to resolution at the modular and/or component level.
An associate or bachelor’s degree in Electronics, Nuclear Engineering, or equivalent; a degree is preferred but not required.
Technical schooling combined with 4 or more years of related technical experience may substitute for the degree preference.
Naval Nuclear Power Program experience.

Responsibilities

Conduct on-site installation and configuration of complex nuclear measurement equipment and systems.
Use established testing procedures to verify proper system function and familiarize customers with system hardware, software, and basic operating modes.
Troubleshoot and isolate equipment malfunctions, analyze hardware or software issues, and take corrective action.
Work with Technical Support and Engineering to locate and correct system faults.
Complete field reports and logs documenting work performed and problems encountered.
Represent the company professionally in customer dealings and provide a positive customer experience.
Perform in-house troubleshooting and repair.
Provide technical support by phone and email.
Follow all applicable job safety policies.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume