Field Technician - Northeast Indiana
About The Position
The Field Technician supports T-Mobile network operations by applying technical knowledge to maintain and improve network performance and reliability. The role provides technical assistance, manages smaller projects or project segments, and contributes to operational process improvements. It requires knowledge of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process enhancements. The work directly affects network stability and service quality for organizational and customer needs. The technician will cover sites from Elkhart east toward Angola and the surrounding area. Candidates should live in the area or be able to relocate at the time of hire. Travel is required. The position is DOT-regulated but is not safety-sensitive.
Requirements
- Bachelor's degree, or a combination of education and experience deemed equivalent.
- Required knowledge or skills in 5G New Radio (NR), base stations, continuous development, disaster recovery planning, network troubleshooting, project management, radio access networks (RAN), technical support, and wireless backhaul.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Able to live in the Elkhart-to-Angola area or relocate there at the time of hire.
- Able to travel as required.
Nice To Haves
- Vocational/technical training or a related field of study is preferred.
- 2–4 years of working experience in field operations and maintenance is preferred.
- 2–4 years of wireless telecommunications or other related experience is preferred.
Responsibilities
- Provide technical support to resolve network performance issues and contribute to outage resolution efforts.
- Manage smaller projects or project segments, delivering accurate status and progress updates as required.
- Identify and recommend process improvements related to maintenance and repair activities to senior staff and management.
- Assist senior technicians in developing job aids, scopes of work, and procedural documentation.
- Complete required training to maintain current knowledge of systems, products, and organizational standards.
- Perform other duties or projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
