Northeast Field Service Technician - Water Technologies
About The Position
Veolia Water Tech is seeking a customer-focused Field Service Technician for its North American Field Service team. The role installs, maintains, troubleshoots, repairs, and calibrates laboratory water purification systems at customer facilities. The technician works independently and coordinates with Technical Support, Sales, Customer Service, and internal operations to deliver timely, professional service. This is a remote, travel-based position supporting the Northeast Region, primarily Boston and New York, Connecticut, Rhode Island, Massachusetts, and New Hampshire, with occasional support in Vermont and Maine. Candidates must reside in Connecticut, Massachusetts, or Rhode Island. The role may also require service in other surrounding regions and throughout the United States. Extensive travel, including overnight stays, and participation in a rotating 24/7 on-call schedule are expected.
Requirements
- Associate's or bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or another related technical discipline, or an equivalent combination of education and relevant field service experience.
- At least two years of field service experience installing, maintaining, and repairing technical equipment.
- Strong mechanical, electrical, and electronic troubleshooting skills.
- Excellent diagnostic and problem-solving abilities.
- Strong verbal and written communication skills and the ability to interact professionally with customers at all organizational levels.
- Strong organizational and time-management skills, including the ability to prioritize multiple service calls and administrative responsibilities.
- Ability to work independently.
- Valid driver's license with an acceptable driving record.
- Willingness to travel extensively throughout the assigned territory, including overnight travel when necessary.
- Must reside in Connecticut, Massachusetts, or Rhode Island.
Nice To Haves
- Previous experience servicing laboratory water purification systems is highly preferred.
- Experience servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation is highly desirable.
- Experience with reverse osmosis, deionization, ultraviolet disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation.
- Experience performing equipment validation, calibration, preventive maintenance, and equipment qualification.
- Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.
- Experience reading electrical schematics, wiring diagrams, and technical service documentation.
- Proficiency with Google Workspace and Salesforce.
Responsibilities
- Install, commission, configure, and validate laboratory water purification systems according to company procedures and manufacturer specifications.
- Perform preventive maintenance, inspections, calibrations, software updates, and operational verification.
- Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
- Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
- Complete service reports, calibration documentation, expense reports, and required administrative paperwork accurately and on time.
- Generate quotations for billable repairs, preventive maintenance agreements, validation services, consumables, and system upgrades.
- Manage preventive maintenance agreement opportunities in the assigned territory, identify renewals, and coordinate with Sales and Customer Service.
- Train customers in system operation, preventive maintenance, and routine maintenance procedures.
- Respond promptly and professionally to emergency service requests and communicate effectively with customers.
- Build and maintain customer relationships through professionalism, technical expertise, and service quality.
- Keep company-issued tools, test equipment, inventory, and vehicle clean, organized, and ready for service.
- Comply with company, customer, and regulatory safety policies in laboratory, pharmaceutical, healthcare, industrial, and research environments.
- Participate in a rotating 24/7 on-call support schedule.
- Collaborate with Technical Support and Engineering to resolve complex technical issues and identify product improvement opportunities.
- Maintain technical knowledge through ongoing product training and professional development.
Benefits
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid vacation and holidays
- Company-provided tools, laptop, and mobile phone
- Ongoing technical training and professional development
- Career advancement opportunities within a global organization
- Collaborative, customer-focused work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
