Commissioning Field Service Representative - Water Technologies

Water Technologies•Chicago, PA

13h

About The Position

The Commissioning Field Service Representative is part of the Services Technical Operations team and focuses on commissioning complex services projects, closing projects, implementing plant optimization, supporting customers, and resolving customer issues. The role provides support to ES Services and install-base customers, managing issues through to resolution both on site and remotely. It applies the EHS requirements, design standards, procedures, governance, and processes needed to represent Veolia as a customer-facing subject matter expert. The role requires working under pressure, making operational decisions under challenging deadlines, and using strong technical and people-management skills. The representative plans and leads project commissioning and executes commissioning plans on site, including troubleshooting and closeout. They help customers prepare for commissioning and startup by advising on space, labor, tools, test-water disposal, recommended spares, and operating and maintenance training. They also implement plant and PLC/HMI/controls optimization, lead systemic issue resolution, train and mentor company staff and partners, manage customer expectations, and communicate with service, product, engineering, process, and controls teams. Observations and customer feedback are used to support design and delivery improvements and a culture of continuous improvement. The position requires up to 80% travel, with 95% of travel in the United States. Work regularly takes place outdoors and in or around industrial environments, with possible exposure to hazardous chemicals used in water treatment. The stated pay range is $39–$43 per hour. Applicants must be eligible to work lawfully in the United States immediately; the employer will not sponsor work authorization for this opportunity.

Requirements

Bachelor’s degree; engineering or chemistry is preferred.
At least 5 years of experience in water/wastewater treatment projects or related fields.
Working knowledge and experience with PLC and HMI/SCADA programming and troubleshooting.
Ability to work in a fast-paced environment and independently deliver business results.
Clear and concise communication skills.
Knowledge of Veolia Water Technologies & Solutions products, solutions, and applications.
Relevant field experience working on Veolia WTS products.
Background in root cause analysis tools.
Ability to build and maintain relationships with external and internal customers and understand the balance between customer and Veolia team needs.
Working knowledge and experience with industrial networking and fieldbus systems.
Strong mathematical skills, including operations with whole numbers, fractions, decimals, ratios, and percentages.
Ability to read and interpret instructions and safety manuals.
Ability to plan multiple priorities, focus on the most important ones, and adapt quickly to new problems, clients, and situations.
Ability to make timely and correct decisions without having all information.
Ability to travel up to 80%; 95% of travel is in the United States.

Nice To Haves

Experience with Rockwell or GE-IP/Emerson PLC and HMI/SCADA systems.
Knowledge of, or demonstrated ability to learn, Veolia WTS equipment and processes, including RO/ED, UF/MBR, Ion Exchange, ADT, and Thermal technologies.
Hands-on mechanical experience, including reading and interpreting drawings, particularly for water-treatment equipment such as pumps, valves, instrumentation, relief valves, regulators, and pneumatic systems.
Hands-on electrical experience, including reading and interpreting drawings, particularly for electrical panels and water-treatment equipment.

Responsibilities

Plan and lead commissioning of services water-treatment projects, and execute commissioning plans on site through troubleshooting and closeout.
Safely and successfully commission custom bridge and extended-scope projects from construction through commissioning and operations.
Advise customers on commissioning and startup requirements, including space, labor, tools, test-water disposal, recommended spares, and operating and maintenance training.
Resolve systemic customer issues by using site observations and technical knowledge to develop resolution plans and lead the necessary experts.
Implement plant optimization techniques and PLC/HMI/controls optimization processes to support effective post-commissioning project closure.
Train and mentor company staff and partners in site visits, commissioning, troubleshooting, Veolia products, processes, equipment, and associated controls.
Manage customer expectations and ensure Veolia employees maintain high standards at customer sites.
Coordinate with services, product, engineering, process, and controls teams so issues are recorded and understood and customer service remains uninterrupted.
Provide feedback to engineering, product management, and management to improve product design and project delivery.
Apply relevant EHS requirements, design standards, procedures, governance, and processes while representing the company as a customer-facing subject matter expert.