Commissioning Field Service Representative - Water Technologies

Water Technologies•Denver, PA

12h

About The Position

The Commissioning Field Service Representative (FSR) is part of the Services Technical Operations team and focuses on commissioning complex services projects, project closeout, plant optimization, customer support, and customer issue resolution. The role provides support to ES Services and installed-base customers, managing issues through to resolution with customers both on site and remotely. The representative applies EHS requirements, design standards, procedures, governance, and processes while serving as a customer-facing subject matter expert. The position requires making operational decisions under pressure and challenging deadlines, along with strong technical and people-management skills. The role leads commissioning planning and on-site execution, troubleshooting, and closeout. It supports customers in preparing for commissioning and startup, including space, labor, tools, disposal of test water, recommended spare parts, and operating and maintenance training. The representative implements plant and PLC/HMI/controls optimization, resolves systemic issues by coordinating relevant experts, and shares customer-site observations and feedback with engineering, product management, and other teams to improve products and project delivery. The role also trains and mentors company staff and partners on Veolia products, processes, equipment, controls, commissioning, site visits, and troubleshooting. The position requires up to 80% travel, 95% of which is in the United States. Work regularly takes place outdoors and in or around industrial environments, with possible contact with potentially hazardous chemicals used in water treatment processing. The stated pay range is $39–$43 per hour. Applicants must be eligible to work lawfully in the United States immediately; the employer will not sponsor work authorization for this opportunity.

Requirements

Bachelor’s degree; engineering or chemistry is preferred.
At least 5 years of experience in water/wastewater treatment projects or related fields.
Relevant field experience working with Veolia WTS products.
Working knowledge and experience with PLC and HMI/SCADA programming and troubleshooting.
Ability to work independently in a fast-paced environment and deliver business results.
Clear and concise communication skills.
Knowledge of Veolia Water Technologies & Solutions products, solutions, and applications.
Excellent computer skills, including Excel, Word, and PowerPoint.
Background in root cause analysis tools.
Ability to build and maintain relationships with external and internal customers and understand the balance between customer and Veolia team needs.
Working knowledge and experience with industrial networking and fieldbus systems.
Mathematical skills covering operations with whole numbers, fractions, decimals, ratios, and percentages.
Ability to read and interpret instructions and safety manuals.
Ability to plan multiple priorities, focus on the most important ones, adapt quickly to new problems, clients, and situations, and make timely and correct decisions without all information.
Ability to work under pressure and meet challenging deadlines.
Ability to travel up to 80%, with 95% of travel in the United States.

Nice To Haves

Rockwell or GE-IP/Emerson PLC and HMI/SCADA experience is preferred.
Knowledge of or demonstrated ability to learn equipment and processes related to Veolia WTS products and systems, including RO/ED, UF/MBR, Ion Exchange, ADT, and Thermal technologies.
Hands-on mechanical experience, including reading and interpreting drawings, particularly for water-treatment equipment such as pumps, valves, instrumentation, relief valves, regulators, and pneumatic systems.
Hands-on electrical experience, including reading and interpreting drawings, particularly for electrical panels and water-treatment equipment.

Responsibilities

Plan and lead commissioning of custom bridge and extended-scope Services Water Treatment projects, from construction through commissioning and operations.
Execute commissioning plans on site, troubleshoot problems, and close out projects.
Help customers prepare for commissioning and startup, including space, labor, tools, test-water disposal, recommended spares, and training on operations and maintenance practices.
Resolve systemic customer issues by developing resolution plans and leading the necessary experts through to resolution.
Implement plant optimization techniques and PLC/HMI/controls optimization processes for effective post-commissioning closeout.
Train and mentor company staff and partners in the field and in-house on Veolia products, processes, equipment, controls, commissioning, site visits, and troubleshooting.
Manage customer expectations and ensure Veolia WTS employees maintain high standards at customer sites.
Communicate with services, product, engineering, process, and controls teams so issues are recorded and understood and customer service remains uninterrupted.
Provide observations and feedback to engineering, product management, design and development functions, and management to support product, system, and project-delivery improvements.
Apply required EHS practices, design standards, procedures, governance, and processes while representing the company as a customer-facing subject matter expert.