Field Support Engineer II

ZEISS Group•Remote - USA UT, UT

3d•Onsite

About The Position

As an FSE II you get to work with an astonishing team that plays a vital role in ODX Repair and Maintenance. The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Requirements

Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
Must be self-directed, able to work independently with limited management oversight.
Must have good verbal and written communication skills.
Must have strong computer skills.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
Multiple project and time management skills are required.
Extensive overnight travel is required by automobile and air.
Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory.
The FSE must be able to obtain sufficient credit to cover the business expenses incurred which will be reimbursed upon expense, submission and approval.
The position requires an average of four (4) hours driving for service calls per day.
Must have a valid driver’s license and good driving record.

Nice To Haves

BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.

Responsibilities

Installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.
Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction.
Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.
Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.