Field Supervisor - Non-Exempt

Sunline Transit Agency•Thousand Palms, CA

3d•$0 - $27•Onsite

About The Position

Field Supervisors supervise, monitor and provide coaching, instruction and training to an assigned group of bus operators and controllers engaged in direct delivery of safe, reliable and efficient transportation services. Incumbents monitor bus operator performance in the field, research customer complaints and comments and investigate accidents involving Agency buses.

Requirements

Knowledge of Federal, state and local laws and regulations governing public transit system operations and safety.
Knowledge of Agency policies, procedures, practices and standards for the operation of a bus or other Agency vehicle.
Knowledge of ADA regulations applicable to public transit systems.
Knowledge of Agency bus routes and schedules.
Knowledge of Agency procedures for dispatching and the operation and use of two-way radio equipment.
Knowledge of Safety rules and regulations, safe work and operational practices and applicable safety equipment.
Knowledge of Uses of computers and standard business software.
Knowledge of Principles and practices of business communication.
Knowledge of Principles and practices of supervision.
Knowledge of Agency human resources policies and labor contract provisions.
Ability to supervise, coordinate and evaluate assigned areas of the Agency’s transit operations.
Ability to understand, interpret, explain and apply federal, state and local law and regulations governing the operations and safety compliance of a bus fleet.
Ability to analyze operational problems, evaluate alternatives and make sound decisions or recommendations on effective courses of action.
Ability to evaluate bus operator performance and recommend or provide appropriate training in the safe operation of buses in accordance with Agency policies, procedures and standards.
Ability to communicate effectively orally and in writing.
Ability to prepare clear, concise and comprehensive reports, correspondence and other written materials.
Ability to exercise sound independent judgment and initiative within general policy guidelines.
Ability to use tact, discretion and diplomacy in dealing with sensitive situations and concerned people and customers.
Ability to establish and effective working relationships with all levels of Agency management, staff, governmental and law enforcement officials, union representatives, customers, the public and others encountered in the course of work.
High school diploma or G.E.D. equivalent.
A California Class B driver’s license with passenger endorsement or the ability to obtain a California Class B driver’s license, a California Class C driver’s license and the ability to maintain insurability under the Agency’s insurance policy.
At least four years of increasingly responsible office, administrative, customer service or related experience providing familiarity with public transit and/or supervision; or an equivalent combination of training and experience.

Nice To Haves

College coursework in public or business administration highly desired.

Responsibilities

Plans, organizes and evaluates the work of assigned staff; participates in developing and implementing plans, processes, procedures and policies applicable to assigned operations; coordinates with other supervisors to address and resolve operational problems and issues to meet performance standards; monitors operations to identify problems and issues requiring department study and resolution.
Supervises and monitors the work of bus operators; verifies scheduled assignments; monitors and evaluates operator performance in the field in executing assigned routes and schedules; provides onboard inspections to validate vehicles are in conformance with Agency policies and standards; evaluates operator performance as it relates to safety; provides onboard bus/van training and spot inspections and safety evaluations; recommends additional operator training and disciplinary action if warranted; recommends changes to stops and equipment to improve passenger safety.
Performs line checks to validate its on-time performance of routes; plans detours and temporary stops to provide safe and efficient routes with limited service disruption.
Researches and resolves or recommends the resolution of customer complaints; may directly respond to customer complaints or inquiries, by telephone and in writing, with sensitivity to the public relations aspects of the situation.
Ensures staff conformance with Agency rules and regulations, including the Drug and Alcohol Policy, as well provisions of labor contracts and agreements; participates in the resolution of employee concerns and grievances; makes standard interpretations of labor contract provisions to supervisors and/or staff; evaluates employee attendance, performance and other issues; makes recommendations on discipline as required.
Prepares and maintains department records and reports, including daily supervisor logs and system performance statistics; assists in the maintenance of credentials and licensing documents.
Conducts behind-the-wheel training for operators and training for new Field Operation Supervisors and controllers as needed.
Uses two-way radio equipment to provide advice and assistance to operators on how to handle difficult, sensitive or potentially dangerous situations as they arise; responds to covert and overt on-board alarms; assists operators with mechanical difficulties.
Operates Agency equipment for the purpose of operator training or in emergency situations.
Assists in performing controller services as needed.