Field Service Engineer 3 (Non-Exempt)

Onto Innovation•Remote-AZ, AZ

1d•$71,360 - $107,040•Onsite

About The Position

Onto Innovation is seeking a highly skilled Field Service Engineer to provide on-site technical support, troubleshooting, and maintenance for our advanced metrology and inspection tools. The ideal candidate will have a strong background in semiconductor technology and customer service. This role involves providing on-site professional technical support and troubleshooting, conducting preventative maintenance and calibration of metrology equipment, and developing innovative solutions to customer challenges to ensure optimal tool performance. The engineer will collaborate with internal teams to address customer needs and feedback, manage and resolve quality issues, and maintain accurate records of service activities. Significant travel to customer sites is expected.

Requirements

Bachelor degree or above majored in Mechanical/Engineering/Automation /Mechatronics or related
Proficient in Microsoft Office products
Familiar with PC's and have a strong troubleshooting background
Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
Outstanding verbal and written communication skills necessary
Hard working with team spirit
Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)

Nice To Haves

Semiconductor or medical industries experience in equipment maintenance or repair is a plus.

Responsibilities

Provide on-site professional technical support and troubleshooting
Conduct preventative maintenance and calibration of metrology equipment.
Develop innovative solutions to customer challenges and ensure optimal tool performance.
Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback.
Manage and resolve quality issues, including submitting DOA or RMA as needed.
Maintain accurate records of service activities and customer interactions.
Travel, up to 75% to customer sites as required to provide support and training.