Supv- Ambulance Services/EMTP

Northern Light Health•Bangor, ME

About The Position

The Field Supervisor is a critical support role in the daily management and operation of Northern Light Medical Transport and Emergency Care. The position requires self-discipline, problem-solving ability, excellent interpersonal skills, and consistently high integrity. The supervisor is expected to serve as a role model, lead by example, engage crew members in accomplishing shift goals, and help maintain the service in a constant state of readiness. The role supports employee safety, regulatory compliance, and the timely delivery of high-quality service. The position is based at the Douglas Brown Building and is full time, with a 40-hour workweek and a variable schedule. The listed salary range is $26.99–$41.42. The position is exempt.

Requirements

Emergency Medical Technician–Paramedic credential.
Valid driver's license.
High school diploma or GED.
Three years of relevant work experience.
Basic Life Support.
Typing speed of 60 or more words per minute; identified as a condition of employment.
Computer skills including word processing, spreadsheets, data entry, database experience, email and calendar applications, task and contact management, note-taking, journaling, and web browsing.
Ability to use Human Capital, Supply Chain, and Financial Software, and MS Teams.
Demonstrated adaptability, emotional intelligence, self-development, ability to develop others, effective communication, sound judgment and decision-making, and ability to influence and inspire.
Demonstrated integrity, trustworthiness, respect, accountability, and compassion.

Responsibilities

Coordinate and manage daily crew and vehicle assignments to ensure appropriate staffing, operational readiness, and efficient service delivery.
Serve as the primary liaison between Medcom communications/dispatch personnel and field crews, facilitating communication and timely resolution of operational issues.
Monitor field operations for safety concerns and operational risks; take corrective action and report incidents, hazards, and trends to leadership and the Safety Committee.
Promote and maintain compliance with organizational policies, procedures, regulatory requirements, and safety standards.
Conduct employee performance evaluations, provide ongoing coaching and feedback, and administer corrective action under progressive discipline policies.
Review, approve, and submit payroll-related documentation accurately and by established deadlines.
Participate in and represent the department at organizational meetings, committees, and operational discussions as assigned or delegated.
Provide frontline leadership and support to field personnel, address operational challenges, and facilitate problem resolution to ensure continuity of service.
Support departmental goals through effective communication, teamwork, accountability, safety, and high-quality patient care.
Perform other duties.